Key Account Manager - EN

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together 🌍. Currently, 40% of all food produced is wasted. This has a huge impact on people and the planet, with 10% of greenhouse gas emissions coming from food waste!

📲 You probably know us from our app, where we offer surplus food and drinks from supermarkets, restaurants, suppliers, cafés, bakeries, hotels, and speciality stores to our users. Alongside our marketplace app, we explore new business solutions such as direct delivery to consumers, saving waste outside the food category, developing SaaS waste solutions, and influencing legislation to help reduce food waste. Worldwide, we have already saved >500 million meals — preventing over 1 million tonnes of CO2e emissions. A huge impact!

We are a proud B Corp social impact organisation founded in Denmark in 2015, and are now active in 20 countries. We launched in the Netherlands in 2018, and our Dutch team has since grown to more than 60 “Waste Warriors.” With more than 5 million app downloads and around 13,000 partners in the Netherlands, we are contributing to our goal of creating a world without food waste. We have also been named the most inspiring organisation in the Netherlands for the fifth time in a row!

Your mission:

You will play a crucial role in the growth of Too Good To Go Netherlands and in the fight against food waste. You will use your experience in retail and account management to build strong relationships and drive new growth initiatives with our partners. We are continuously working to increase relevance for our partners through both our existing and new solutions.

You will report to the Key Account Retail Lead and your team is supported by a Key Account Store Operations Specialist. You will be responsible for a portfolio of large and medium-sized partners, with stakeholders from head office to shop floor. You are eager to improve our partnerships by optimising offerings with partners, enhancing the in-store customer experience, and saving as much food from waste as possible. You get energy from creating plans and executing them. Your mission is to create more impact!

Your role:

• You are fully responsible for strengthening relationships within your customer portfolio, engaging stakeholders at both Head Office (C-level) and store level.
• You drive the acquisition of new potential partners, across both the food and non-food sectors.
• You create data-driven annual plans, business cases and pilot proposals, turning them into actions that help partners grow and reduce waste.
• You proactively visit stores and understand the challenges on the shop floor better than anyone. You translate these insights to conversations at partner head offices.
• You monitor progress against KPIs and make adjustments where needed.
• You support our partners in collaborating effectively with Too Good To Go and achieving goals. This means you won’t hesitate to pick up the phone, provide training, onboard new stores, and improve processes.
• You share best practices with the team to improve ways of working.
• Together with our marketing, growth and sales teams, you develop initiatives to help stores save more food or onboard new stores.

What you bring:

• You have a professional and proactive attitude, take ownership and can work independently.
• You are a fun and reliable colleague we can rely on and laugh with.
• You enjoy the variety of calling partners, visiting stores, and holding conversations at head office level.
• You ask the right questions, are an active listener, and understand what customers want and how to create win-win situations.
• You are analytical and like to dive into financial and sales data to define your strategy.
• You have an entrepreneurial mindset and approach, continuously spotting opportunities and getting excited by them.
• You see the bigger picture and think several steps ahead.
• You are persistent and enjoy working towards goals and deadlines. You think outside the box.
• You enjoy collaborating with colleagues both within your own team and cross-functionally.
• You are not afraid to give and receive constructive feedback. At TGTG, we challenge each other to keep growing.
• You demonstrate curiosity and a willingness to grow. Your ability to self-reflect is a great quality for developing in this role and in your future career at Too Good To Go.
• You have a strong interest in and affinity for the retail channel and technical solutions. You are an experienced KAM with a proven track record.
• Naturally, you are a proud ambassador of our brand and communicate our mission and vision with passion and enthusiasm to your accounts.

Our values:

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care

What we offer:

• WORK FLEXIBLY:
• A full-time 40-hour contract with a competitive salary, bonus scheme, pension scheme, and generous parental leave policy
• Enjoy hybrid working from our great offices or from home
• 25 holidays based on 40 hours work week
• 3 extra Milestone leave days after 3 years of service
• 8% holiday allowance, paid once per year
• Extra 4 weeks parental leave beyond local legislation and additional days off for significant life events
• The option to take 5 days of unpaid leave per year
• Possibility to work abroad for a duration of 30 working days per year.
• The possibility to join our collective health insurance with Zilveren Kruis
• We offer a facilitating pension via sustainable provider with employer contribution
  
  
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties
• Coffee, snacks and fully-equipped kitchens
• Get to know our community with a free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
  
  
• LOCAL BENEFITS
• A vibrant, centrally located office in the heart of Amsterdam with delicious lunches, great snacks, a ping-pong table, and multiple terraces! 😎
• A NS Business Card for your travels
• Compensation for your phone bill
• Discount on a membership of Urban Sports and TGTG organises monthly yoga, padel sessions and inspiring sessions together (e.g. food waste talks)

How to apply:

• We take recruitment very seriously and read every motivation letter we receive. Please read the vacancy carefully and check our website to get a good understanding of Too Good To Go and the role.
• Apply via the ‘Apply Now’ button👇 and we might welcome you soon as our new Waste Warrior!

Job Ref: #LI-RS1