Clinical Quality Manager

About the Role

We're hiring a Clinical Quality Manager to own the clinician improvement loop for one of Prosper's two core clinical functions: therapy or psychological assessment. This is a dedicated owner role for clinician performance management, quality programming, and clinical lead management as we scale from 400 to 1,000+ clinicians over the next 12 months.

Prosper has built strong foundations in clinical quality: a measurement infrastructure that tracks the metrics that matter (retention, outcomes, documentation), a clear root-cause hypothesis for where clinicians need to grow, and the early programs to support that growth. What we need now is operational ownership: someone who can run these programs day-to-day, support our clinical leads, and help clinical leadership know where to prioritize next

You'll report into the Clinical Strategy & Operations Lead for your function (therapy or psychology) and partner closely with clinical leadership. You'll own clinician performance management, manage the clinical leads, run quality initiatives end-to-end, and serve as the operational bridge between clinical strategy and clinician-facing execution.

This role requires a clinician who has moved into operations, or a strong operator with the clinical depth to be credible to a clinician audience. You'll be the person clinical leads turn to when they're stuck on a hard case, and the person leadership trusts to translate quality strategy into programs that actually run.

You Will

• Own clinician performance management. Run the clinician performance program day-to-day - communications, refinements, and tracking against core metrics (retention, outcomes, documentation)
• Manage the clinical leads. Serve as their direct manager and primary point of accountability; own selection, hiring, and training of new leads; calibrate the quality of their coaching through shadowing and live observation.
• Handle escalations. Own clinician complaints end-to-end and serve as the clinical point of contact for cross-functional escalations involving clinician conduct or quality.
• Run quality programs and report on clinical outcomes. Own the monthly view of clinical quality metrics, diagnose trends, and drive solutions; own the Autism competency retraining program end-to-end and support the design and launch of future initiatives (rupture recovery, note review, treatment plan review).
• Support cross-functional rollouts. Partner with Strategy & Operations on clinician-facing product rollouts: communications, adoption tracking, and feedback synthesis.

About You

• Clinical background: Master's degree or higher in a clinical field, with 5+ years of post-licensure experience providing assessment or therapy as an independently licensed clinician (LPC, LCSW, LMHC, PhD, PsyD, or equivalent)
• Startup operations experience: 2+ years in an operations, program management, or similar execution-heavy role at a fast-paced startup
• People management: 2+ years as a lead, supervisor, or manager with direct responsibility for the performance and development of a team (clinical or otherwise)
• Project management: Can scope a new initiative, build a timeline, coordinate across stakeholders, and drive it to launch without being closely managed
• Data fluency: Able to interpret and synthesize data from dashboards and translate it into program improvements; proficient in Excel/Google Sheets and PowerPoint/Google Slides
• Communication: Strong written and verbal communication across audiences (clinicians, leadership, cross-functional partners)
• Execution orientation: Owns work fully, follows through completely, and defaults to building repeatable processes rather than one-off fixes
• Clinical judgment: Brings the clinical depth and sound thinking that leads rely on when navigating complex cases or ambiguous situations; trusted as a clinical peer rather than solely an operational voice