Onboarding & Launch Manager

Growth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators (e.g. Hilton Hotel) to sell well-known restaurant brands, such as The Athenian or Coqfighter, from their existing kitchens.

As Onboarding & Launch Manager, you own what happens between a signed contract and a kitchen that is actually winning. You take a freshly signed deal, get the kitchen trading, and stay on it through high-touch onboarding until it hits the bar: 4.5★+ rating, 50+ reviews, and £2k+ in weekly delivery app sales. That is usually up to 12 weeks, sometimes 20.

You will lead a team of onboarders / launch account managers who report to you. You will report to our Head of Account Management. You set the standard for how a Growth Kitchen site is launched, coach the team on the playbook, and step in directly on the trickier or higher-stakes sites. Once a kitchen is cooking well and the reviews are flowing, you hand it over to our regular account management team - by that point the site is on semi-autopilot and one AM can handle many.

We have raised significant investment and are profitable, but we are still a small, nimble team. This is not a process-policing role. It is end-to-end ownership of the outcomes that decide whether a site succeeds. If you love getting your hands dirty in operations, building a team, being commercial and being the person accountable for the number, you will love working here.

What you will be doing 🍔

• Own kitchen launches end-to-end: from signed deal to a site that is cooking well, well-rated and trading at £2k+ per week on delivery apps
• Manage and grow a team of onboarders / launch account managers - hire, coach, set the bar, run the playbook
• Be personally accountable for sites for their first 12 weeks (or up to 20 when needed) before handover to regular account management
• Visit kitchens, train operators, fix food quality and consistency issues, and make sure menus, photos and listings are dialled in
• Drive the metrics that matter: ratings (4.5★+), review volume (50+), order volume, prep times, refund rates, weekly delivery sales
• Define the launch playbook as you go - what works, what doesn’t, what should be automated, what stays high-touch
• Run a clean handover process so account managers inherit kitchens that are stable and ready to scale
• Work closely with sales, brand and product teams to feed back what makes new sites succeed (or struggle)

Requirements

1-3 years in management consulting or high growth tech, working in customer success, account management, launch / GTM

Ability to explain financials, marketing and concepts like j-curve to our customers

Comfortable with commercials, such as upselling

Experience managing or mentoring people, and ready to step up to running a small team end-to-end

Comfortable being measured on outcomes (ratings, reviews, weekly sales), not just activity

Operationally sharp: can walk into a kitchen, spot what is broken, and get it fixed without drama; and want to get your hands dirty, build relationships with customers

High ownership: you take a site personally and do not hand it over until it is genuinely working

Clear communicator who keeps the operator at the front of their mind and can hold them to a high bar

Passion for the food sector and technology

Benefits

• Competitive salary + performance bonus tied to launch outcomes 🤠