Premium Client Manager - Australian Chinese

Introduction

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.

You’ll find our 700+ team currently across 12 locations and 9 time zones.

The Role

This is a highly relationship-driven role where you’ll work closely with a select group of high-value traders, helping them succeed while driving growth and retention.

As our Premium Client Manager - Australian Chinese, your key responsibilities include, but may not be limited to: 

• Build strong, long-term relationships with premium clients, supporting their trading journey
• Engage clients through regular communication and market conversations
• Provide insights on market trends, trading strategies and risk management
• Deliver tailored solutions to help clients overcome individual trading challenges
• Drive client growth, retention and trading activity, working to sales targets
• Collaborate across teams including marketing, operations and risk to deliver a seamless client experience
• Represent Pepperstone at premium client events and face-to-face meetings, building meaningful connections

About You

• You’re a commercially minded relationship builder who thrives in fast-paced environments and enjoys working closely with clients.
• Experience in a client-facing or account management role, ideally within a phone-based or sales environment
• Exposure to working with high-value or high-net-worth clients
• A strong understanding of financial markets, trading and investment products
• RG146 Financial Services General Advice qualification (or willingness to obtain)
• Excellent communication, relationship building and influencing skills
• A proactive, client-first mindset and strong commercial awareness

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme 

• Genuinely collaborative and friendly culture 

• Flexible and hybrid working 

• Remote working option - work from anywhere for up to 4 weeks per year, in addition to hybrid working as standard 

• Ongoing personal development & learning opportunities 

• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 

• 3 paid volunteering days per year & Workplace Giving Program 

• Frequent events and celebrations including a standard weekly social 

• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne 

• Best in class end of trip facilities including bicycle parking, change rooms & showers 

• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas 

More About Pepperstone   

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/  

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.  

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.  

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.  

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait.