about us

Every 10 minutes, 18 million conversations happen between businesses and consumers around the world.

For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses.

AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years.

At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it.

We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture.

Check out our principles to see how we work.

about the role

As Account Manager you own the commercial side of telli's existing customers. Once sales closes a customer and the deployment team brings them live, you take over the relationship: you own the account on revenue, make sure they get real value from telli, and grow them through expansion.

This is a commercial role, not a support one. You run structured upsell processes end-to-end, build executive relationships, and find new use cases and revenue inside your portfolio. You also build the systems and playbooks that make expansion repeatable as the customer base grows.

You own a portfolio of accounts and a monthly and quarterly expansion target, working alongside sales, deployment, and success as telli scales to €10M ARR by end of 2026.

what you'll do:

• Take over customers commercially from sales once they're live, and own the account on revenue

• Make sure customers get value: align with the success engineers, run regular reviews, watch usage, and spot upsell potential

• Own expansion ARR across your portfolio: new use cases, upgrades, add-ons, and units

• Run multi-stakeholder upsell processes end-to-end: discovery, business case, negotiation, procurement, close

• Build the standards, playbooks, and pipeline that make expansion repeatable and scale beyond you

• Work closely with sales, deployment, and success, own the commercial handoffs, and pass market and product signals back to product and gtm

• Hit your monthly and quarterly expansion targets

what makes you a great fit:

• 3+ years in sales or account management with mid- to large companies, ideally as an Account Executive, Account Manager, or strategic CSM with a quota and an expansion target

• You can run a structured sales process end-to-end and have done it many times: discovery, demo, business case, negotiation, procurement, close

• You know how to find expansion in a customer base: you analyze accounts, spot potential, get in front of the right people, and create demand

• You build trust with senior stakeholders and hold your own with VP, C-level, and procurement at mid- to large companies

• You have strong business sense: you connect telli's value to commercial outcomes and frame upsells in customer ROI, not telli ARR

• You have a technical understanding: you've had exposure to technical products and environments, and you understand what it takes to drive adoption in complex organizations

• You're data-driven and systems-minded: you track usage and signals, and build playbooks so the function scales beyond you

• You're an excellent communicator in English and German (more languages a big plus)

perks