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IT Help Desk Manager

Moore Colson·See all Moore Colson jobs on Jobr

Posted about 2 months ago

OfficeAtlantaSE
We are seeking IT Help Desk Manager who leads with a servant leadership style and acts as a team quarterback, driving collaboration and success. This role combines leadership with technical expertise in a Microsoft-only environment (Windows OS, Azure hosting, AVD for remote access, Adobe Suite, and Office 365). The ideal candidate has experience in an accounting firm and is comfortable supporting specialized applications such as Engagement, Axcess, Suralink, Thomson Reuters Fixed Assets, Fieldguide, and Deltek.
### Responsibilities
  • Lead by example using a servant leadership approach, prioritizing team success and growth.
  • Foster collaboration and a positive team culture.
  • Actively participate in ticket resolution while mentoring team members.
  • Manage and respond to tickets in Zendesk.
  • Track and report help desk metrics (response times, resolution rates, SLA compliance).
  • Ensure proper documentation and escalation of issues.
  • Set up and configure Windows laptops and desktops (no Mac support).
  • Troubleshoot Office 365 applications and resolve user issues.
  • Create and remove user accounts in Azure Active Directory and related systems.
  • Support remote access via Azure Virtual Desktop (AVD).
  • Provide assistance with Adobe Suite and accounting firm applications: Engagement, Axcess, Suralink, Thomson Reuters Fixed Assets, Fieldguide, and Deltek
  • Maintain SOPs for help desk operations.
  • Ensure adherence to IT security and compliance standards.
    • ### Requirements
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
  • 2+ years in IT support or help desk leadership. Prior experience in an accounting firm strongly preferred.
  • Proficiency in Windows OS, Office 365, Azure, and AVD.
  • Familiarity with Zendesk ticketing system.
  • Experience with listed accounting firm applications.
  • Strong communication and servant leadership qualities.
  • Ability to work collaboratively and lead from the front.
    • ### Preferred Certifications
  • ITIL Foundation
  • CompTIA A+ or Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
    • ### Benefits
  • 3 weeks paid vacation, wellness days, and holidays.
  • Business Casual dress code.
  • Fitness membership discounts.
  • Continuing education opportunities.
  • Competitive salary and bonus program.
  • 401k with match.
  • Comprehensive medical, dental, and vision coverage.
  • Tuition and certification reimbursement.
  • Cell phone reimbursement.
  • Volunteer days.
  • Coaching and mentoring programs.
  • Social events.
    • Moore Colson is consistently recognized as one of Atlanta’s top accounting firms and a leading workplace locally and nationally. We are regularly ranked by the Atlanta Business Chronicle and Inside Public Accounting for our size, growth, and overall excellence, and we are proud to be recognized as a Top Workplace at both the regional and national level. Most importantly, our clients trust us and enjoy doing business with us. We’re looking for people who share the enthusiasm, passion, and respect for hard work that continues to drive our success.

    If you are interested in our award-winning corporate culture, excited for our best-in-class total rewards package and ready to take your career to the next level with a growing organization, consider joining our team!
    At Moore Colson, we are a business based on ethics and integrity. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

    To be considered for this position, candidates must be legally authorized to work in the United States on a permanent basis. Moore Colson does not sponsor employment visas, including H‑1B or other work authorization.
     
    Moore Colson does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Moore Colson’s Talent team. Pre-approval is required before any external candidate can be submitted. Moore Colson will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.

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    Job details
    Workplace
    Office
    Location
    Atlanta
    Experience
    SE
    Moore Colson logo
    Moore Colson
    View company page

    Moore Colson is an award-winning CPA firm based in Atlanta, serving business and high net worth individuals since 1981.

    WebsiteLinkedIn+3
    Employees
    193
    Industry
    Accounting
    Headquarters
    Atlanta, Georgia
    Founded
    1981
    Company location
    600 Galleria Pkwy SE, Suite 600, Atlanta, Georgia 30339, US
    Specialties
    Business Tax, Tax Credits and Incentives, Individual and Family Office Tax, Estate and Trust Planning, Financial Statement Audit, Review and Compilation, Employee Benefit Plan Audit, System and Organization Controls (SOC) Audit and Reporting, Bankruptcy Advisory, Cybersecurity, Corporate Finance Advisory, Fiduciary and Receivership, Financial Forecasts and Projections, Forensic Accounting & Insurance Claim Services, IT Risk Assessments, Outsourced Accounting Services, Restructuring and Turnaround, Sarbanes-Oxley (SOX) Compliance, Transaction Advisory Services, Business Valuation, Insurance Cla

    Key team members

    Mark Sphar

    Mark Sphar

    Scott Law

    Scott Law

    Elizabeth Miller

    Elizabeth Miller

    Bret Roy

    Bret Roy

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