Job Title: Patient Care Coordinator

Job Code: DJEG-GEF

Position type: Full-Time

Working Hours: 9:00 AM -5:00 PM Eastern Daylight Time, Monday - Friday

Salary rate : $6-$7 per hour

Professionally handle inbound and outbound patient phone calls
Schedule appointments for general ophthalmology and cosmetic/aesthetic services
Follow up with leads and existing patients to encourage consultations and secure bookings
Answer billing inquiries and assist patients with general questions
Clearly explain aesthetic procedures, treatment plans, pricing, and promotional offers
Build trust with patients by addressing concerns with empathy and professionalism
Maintain accurate patient records and appointment details
Deliver outstanding customer service and ensure a positive patient experience

Requirements

At least 1 year of experience handling inbound and outbound phone calls preferably in a healthcare setting
Sales, appointment setting, or patient conversion experience preferred
Comfortable making outbound follow-up calls and nurturing patient relationships
Personable, persuasive, organized, and patient-focused
Ability to multitask and work efficiently in a fast-paced environment
Experience in aesthetics, cosmetics, ophthalmology, medical spa, or healthcare industry is a plus

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Patient Care Coordinator