Veterinary Receptionist
Posted about 2 months ago
Customer Service Representative
Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission to provide pets and their owners with the highest quality compassionate medical care, expect to be supported in your work and home life with:
- Competitive wage
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off for full-time employees
- 401(k) plan for full-time employees
- Professional development opportunities
- Great pet discounts
Schedule: 35+ hours weekly. Will discuss schedule, but hours would fall within our hours of operations.
Clinic Hours of Operations are as follows:
Monday, 8 am - 7 pm
Tuesday - Friday, 8 am - 6 pm
Saturday, 8 am - 4 pm
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details.
- Answer client questions and triage client concerns.
- Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant is preferred.
- Strong organizational and multitasking skills.
- Ability to maintain a calm, professional, and positive demeanor.
About Dogwood Trails Animal Hospital
Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-house diagnostics, ultrasound, and digital full body and dental radiographs.
Other open roles at Dogwood Trails Animal Hospital(2)
Dogwood Trails Animal Hospital is your local choice when searching for a ‘vet near me’ in Bentonville, AR, providing urgent care and wellness for dogs and cats. We serve Bentonville and surrounding areas, offering a wide range of services six days a week, with extended hours on Mondays and Saturdays to better serve your pet’s health care needs. Our offerings include urgent care, wellness exams, sick visits, vaccinations, microchipping, and in-house diagnostics like X-rays and ultrasounds. We also provide dental care, spay/neuter, and specialized treatments such as Solensia for cats and Librela for dogs with osteoarthritis. Visit us on Walton Boulevard!.
Key team members
Giana jackman
Audra O'Keefe, DVM
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