About the Company

Mogo is Kenya's fast-scaling fintech - part of Eleving Group, a global financial services platform operating across 16+ countries. We are redefining access to vehicle financing, microfinance, and smartphone financing for everyday Kenyans. Our mission is simple: make progress accessible.

We're growing fast, and we need the people infrastructure to match. That's where you come in.

About the Role

Mogo is seeking a Senior Manager, People Operations to lead a broad scope across HR operations, talent management, employee relations, and workforce planning.

You will work closely with the Country Manager and department heads, supporting HR operations, talent management, employee relations, and workforce planning - stepping in as acting Head of People & Culture when required.

What You Will Do

1. People Operations & Compliance

   • Manage end-to-end HR operations: contracts, onboarding, offboarding, payroll liaison, benefits administration, and employee records.

   • Ensure 100% compliance with Kenyan labour laws, including the Employment Act (2007), Data Protection Act, OSHA, and NSSF/NHIF obligations.

   • Own policy development, HR audits, and documentation to maintain zero material compliance risk.

   • Digitise and maintain HR records using HRIS tools; build monthly People dashboards tracking headcount, turnover, engagement, and hiring velocity.

2. Talent Acquisition & Onboarding

   • Lead high-volume recruiting across functions - from sourcing strategy to offer negotiation - with a target time-to-hire under 30 days.

   • Own onboarding frameworks and 90-day integration plans that drive engagement and 95%+ completion rates.

   • Build talent pipelines for critical and hard-to-fill roles in fintech, technology, and commercial operations.

3. Performance & Leadership Development

   • Drive annual and mid-year performance cycles: calibration, feedback processes, MBO alignment, and development plans.

   • Coach senior leaders on performance management, difficult conversations, and high-stakes people decisions.

   • Implement leadership capability tools - including DISC and other frameworks - to improve team dynamics and management effectiveness.

4. Employee Relations

   • Manage disciplinaries, grievances, restructures, and complex ER cases with fairness, speed, and legal rigour.

   • Act as a trusted, confidential advisor to employees at all levels - balancing employee advocacy with business risk.

5. Organisational Design & Workforce Planning

   • Partner with the Head of P&C, COO and Country Manager on org design, headcount planning, and team restructures that support 50%+ headcount growth.

   • Build structures for scale: clear reporting lines, accountability frameworks, and role levelling architecture.

What You Have

Must-Haves (Required)

• 5-7 years in HR/People & Culture with at least 2–3 years in a senior HRBP, HR Manager, or equivalent leadership role.

• Proven track record in managing disciplinaries, restructures, high-volume hiring, and Kenyan labour law compliance.

• Hands-on experience in vetting, improving, implementing or managing an HRIS (BambooHR, Hibob, Sage HR or similar).

• Fintech, financial services, or high-growth tech/startup environment exposure strongly preferred.

Education

• Bachelor's degree in Human Resources, Business, Psychology, or a related field.

• Relevant local HR certification is a strong advantage.

Skills & Competencies

• Strategic partnering - Aligns HR to business goals, shapes org design, and coaches leaders at the C-suite and HOD level.

• Execution excellence -Builds processes from scratch, owns outcomes, and uses data to drive decisions.

• Compliance mastery - Deep Kenyan employment law knowledge and proactive risk management.

• Emotional intelligence - Exceptional EQ for ER, coaching, and navigating sensitive stakeholder dynamics.

• Tech-fluent - Comfortable in HRIS, ATS, Google Workspace, and people analytics tools.

• ·Resilient under pressure - Steady in ambiguity, high-growth chaos, and high-stakes delivery.

What We Offer

• An excellent well-being program: