Human Resource Officer

Vivant is a US-based managed services provider delivering enterprise-grade internet, phone, and network solutions to restaurants, medical offices, auto dealers, and service businesses across the United States — trusted by brands like Dunkin’, Buffalo Wild Wings, Dave’s Hot Chicken, Jimmy Jones, and many more.

We’re hiring for an HR Officer — Multi-Region Operations, who spearheads HR initiatives and process improvements for a global team in the US and independent contractors across the Philippines and LATAM.

KEY RESPONSIBILITIES

Compliance & Risk Management

• Own full DOLE and BIR compliance
• Manage payroll operations, statutory benefits, and contractor classification
• Keep us audit-ready at all times

Systems & Process Design

• Build SOPs, playbooks, and HR knowledge systems
• Automate manual workflows
• Document everything accurately

People Operations

• Manage and directly execute onboarding, offboarding, employee records, timekeeping, and benefits administration
• Ensure zero errors in payroll, contracts, and HR documentation prior moving forward

Performance Management

• Design and enforce performance frameworks, PIPs, and manager coaching
• Handle complex employee relations cases and investigations
• Drive accountability without drama

Strategic Partnership

• Work directly with US leadership on workforce planning, org design, and retention strategy
• Use data to drive decisions
• Flag organizational health risks proactively

Culture Execution

• Design engagement initiatives that move eNPS and retention metrics
• Protect the culture as we scale
• Make Vivant a place top performers stay

Requirements

• 6+ years HR experience with 2+ years in management or senior HR roles
• Experience spearheading process and policy improvements across HR operations and employee lifecycle management.
• Expert-level knowledge of Philippine labor law, BIR transactions, and DOLE compliance
• Systems builder: You've designed HR processes from scratch and scaled them
• Fluent English: Professional written and verbal communication
• US hours: Comfortable working evening PH time aligned to US Central timezone

Benefits

• Salary is negotiable (based on experience)
• 13th month pay
• Performance bonuses tied to business outcomes
• Clear path to Senior HR leadership as company scales
• 15 days paid time off (after probation)
• HMO coverage (Maxicare)
• Fixed weekends off
• On-site role with collaborative team environment