Director of Client Pipeline Development & Services

About the Role:

Position: Director of Client Pipeline Development & Services 
Job Type: Full-time
Location: North Carolina, USA
Location Type: Remote- based in North Carolina, USA
Salary Range: $90,000 -$100,000 (DOE)

📍This position is open exclusively to candidates residing in North Carolina.

Opal Autism Centers is seeking a highly experienced, strategic leader to serve as our Director of Client Pipeline Development & Services. This senior-level role is responsible for driving client acquisition, overseeing the intake experience, and leading marketing and outreach strategy to support growth across new and existing centers.  

This position requires a leader with proven experience in ABA client pipeline development, healthcare marketing, client services, and business development. The ideal candidate has a demonstrated track record of producing measurable results tied to client acquisition, referral growth, intake conversion, and client satisfaction. This role is ideal for a senior growth leader who understands the ABA space, can build scalable client acquisition systems, and has the experience to turn strategy into measurable results. 

Key Responsibilities: 

• Lead organization-wide client pipeline strategy & development and oversee intake team. 

• Drive client acquisition strategies across new and existing centers  

• Oversee referral network development, outreach strategy, and community engagement  

• Lead digital marketing and campaign performance tied to measurable growth outcomes  

• Ensure a seamless, compliant, and family-centered intake experience  

• Partner with clinical, operational, authorization, scheduling, and center leadership to align client demand with capacity  

• Monitor pipeline performance, conversion rates, aging, ROI, client satisfaction, and forecasted starts  

• Support new center launches through early pipeline development and referral relationship building  

• Provide executive-level reporting on client growth, marketing ROI, pipeline health, and performance trends  

Requirements

Required Qualifications:

• Master’s degree in Healthcare Administration, Marketing, Communications, or a related field required; or 3+ years of relevant experience 

• Minimum 3–5 years of experience in healthcare marketing, client services, or business development  

• Experience in client pipeline development for ABA therapy required  

• Proven track record in client acquisition and satisfaction metrics  

• Experience in digital marketing, social media management, and community outreach  

• Strong organizational, interpersonal, analytical, and cross-functional leadership skills  

Work Environment:

• This role is based in North Carolina. Candidates must reside in NC and be fully set up to work from home. While the position is primarily remote, it requires regular in and out of state travel to visit centers, attend client outreach events, promote new center openings and participate in meetings as needed. 

• Full-time 40+ hours per week, Monday through Friday, with occasional evening or weekend events for community outreach or marketing campaigns.   

• Regular travel (25-30%) required for market visits, referral development, community events, and new center launches  

Benefits

Comprehensive benefits package, including: 

• Medical, dental, and vision insurance 
• Paid holidays 
• Paid time off up to 160 hours per year 
• 401(k) & other investment plan options 

• Tuition discounts available- take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more! 

• Referral bonuses up to $1,000 per referral- no cap! 

• Employee Rewards Program and more!