Pharmacy Operations Manager (Manager Patient Services)

We’re looking for a people-first leader who’s energized by building strong teams and making a real impact in patient care. If you’re a motivated self-starter with healthcare or pharmacy experience—and you thrive in fast-growing environments—this could be a great fit.

As Manager of Patient Services, you’ll lead a team of Specialty Liaisons working directly in hospital-based specialty clinics. You’ll support day-to-day operations, coach performance, and make sure best practices are consistently delivered for patients and partners.

Lead, coach, and develop a team of Specialty Liaisons in specialty clinics
Drive a high-quality patient experience while meeting service, growth, and performance goals
Support onboarding, training, performance feedback, and professional development
Partner closely with clinics, pharmacies, and internal Shields teams to keep operations running smoothly
Identify opportunities to improve workflows, efficiency, and patient outcomes
Build strong relationships with clinic and health system leaders
Ensure coverage, accountability, and consistent use of best practices
Share updates and insights with leadership and collaborate on growth initiatives
Proven people management experience, ideally in pharmacy or healthcare

If you’re passionate about team leadership and improving specialty patient care, we’d love to meet you.

Education & Experience

Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

Job Salary:

An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

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Pharmacy Operations Manager

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