Business Transformation Manager

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Business Transformation Manager to join our team in North America. You will identify opportunities for transformation, build business cases to secure executive investment, and see programs through to sustained results. You will work across Product & Technology, Go-To-Market, Operations, Finance, and People teams as a strategic driver who shapes direction, resolves complex issues, and holds accountability for program success.

What you’ll be doing:

Business Case Development & Strategy

• Identify, frame, and size transformation opportunities. Independently diagnosing root causes, assessing strategic relevance, and determining where the organization should invest its energy

• Build rigorous, compelling business cases that connect transformation opportunities to business value — covering financial impact, risk, sequencing, and the tradeoffs between growth and profitability

• Design internal processes and policies that balance the needs of multiple stakeholder groups, including Finance, Sales, Operations, and Risk, to arrive at solutions that are workable across the organization

• Present to and influence senior leadership, securing commitment and resource allocation to fund and execute transformation initiatives

Program Leadership & Execution

• Own the end-to-end delivery of transformation programs, maintaining accountability for outcomes — not just activity — from kick-off through sustained results

• Proactively identify, escalate, and resolve risks and blockers — making sound judgment calls independently and keeping programs moving

• Coach and support more junior team members on business transformation practices, analytical thinking, and stakeholder navigation — without direct management responsibility

• Provide senior leaders with clear, confident updates on program progress, risks, and decisions — with the credibility to influence direction

Cross-Functional Alignment & Stakeholder Management

• Build and maintain strong relationships with senior leaders and functional partners across Product & Technology, Go-To-Market, Operations, Finance, and People teams

• Navigate competing priorities and organizational tensions. Building consensus, resolving conflict, and creating the conditions for transformation to succeed

What you need to bring:

• Proven track record leading complex, cross-functional programs end-to-end with full ownership of outcomes

• Experience working at the intersection of growth and profitability. Understanding the tradeoffs between scaling the business and financial discipline, and translating that tension into clear strategic recommendations

• Demonstrated success designing internal processes and policies that balance the needs of multiple stakeholder groups, resulting in solutions that are durable and broadly adopted

• Track record of driving tangible business outcomes, you measure success by impact, not by deliverables produced

• Strong executive presence and communication skills. Able to distill complex situations into clear, confident recommendations for senior audiences

• Highly self-directed, comfortable setting your own agenda, identifying where to focus, and operating with minimal direction from leadership

• Experience mentoring or coaching junior colleagues, sharing knowledge and helping others develop their skills

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $100,00 - 140,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.
Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.