Senior Customer Success Engineer

SUMMARY

We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Global Director of Customer Success Engineering.

We are hiring for this position in Germany

We can only provide work authorization/visa sponsorship in Germany.

ABOUT THIS ROLE

Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineer, you'll make an impact on your team by:

• As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.

• Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.

• Support customers through reactive issue resolution, escalating to other teams when necessary.

• Help champion an environment for ongoing strategic customer success.

• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.

• Build and enhance AI-powered tooling to improve customer support workflows.

• Participate in Rasa internal training and education sessions.

ABOUT YOU

• Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies

• Experience serving as part of a key customer leadership team, working with technical and business decision-makers

• Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes

• Nice to have experience managing on-prem licensed software solutions

• Ability to act as an industry-encouraging leader in both customer meetings and public settings

• Fluent in English and French

Note: If you have a strong background in DevOps/MLOps and Machine Learning, we’re happy to support your learning curve in conversational AI and Rasa-specific development.

WHAT YOU CAN EXPECT FROM US

• Flexible hours and a dedicated remote budget

• A stipend for professional development fund & 6 paid education days to help you grow within your role

• 26 days of PTO

• A Macbook, and other tech to help you to do your job

• We have regular remote team events, as well as a company-wide offsite annually

You can find more information about our benefits per location here: Rasa Perks & Benefits

ABOUT US

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.