Model N is seeking a detail-oriented and motivated Quality Analyst with experience supporting software quality assurance in fast-paced, collaborative environments. The Quality Analyst will support QA activities during U.S. Pacific Time (PT) hours across the Software Development Life Cycle (SDLC), ensuring applications meet defined functional and quality standards. Responsibilities include monitoring health checks of systems, executing test cases, identifying and documenting defects, validating fixes, and supporting regression and user acceptance testing (UAT). The Quality Analyst will collaborate closely with developers, technical consultants, and business stakeholders to ensure reliable system performance and a seamless end-user experience.
### Job Responsibilities
Monitor application health and perform proactive checks during the US time zone
Execute User Administration activities, including access provisioning, approval route configuration, and file placement in secured folders
Manage the ticket queue, ensuring timely first response, SLA adherence, acknowledgements, and ongoing status updates.
Own the Change Management lifecycle—creation, documentation, validation, and promotion across Build, Test, and Production environments.
Coordinate and execute deployment activities in collaboration with Cloud Ops, Customer IT team, third party teams and internal teams.
Drive clear and timely customer communications for approvals, production changes, and planned deployments.
Act as the primary point of contact for customers, providing first-level information and status updates on tickets.
Support QA activities across the Software Development Life Cycle (SDLC) including SIT and UAT support
### Job Qualification
2-3 years of experience in software testing and quality assurance, validating enterprise software implementations and ensuring reliable system performance.
Ability to work independently or in a team environment and effectively meet project deliverables on time
Strong analytical skills
Excellent communication skills and work during U.S. Pacific Time (PT) hours
Awareness of how AI can support incident analysis, SLA tracking, knowledge-base updates, and recurring issue prevention
BE/BTech or ME/MTech
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
