Analyst - Bill to Cash

The role is responsible for managing end-to-end customer claims and disputes within the O2C cycle, ensuring timely validation, resolution, and closure. It focuses on handling various claim types such as pricing discrepancies, promotions, and returns while maintaining accuracy and compliance. The position collaborates closely with cross-functional teams to resolve issues efficiently. It also ensures proper documentation and audit readiness. Additionally, the role contributes to improving processes through root cause analysis. Overall, it supports smooth cash flow and customer satisfaction.

O2C process knowledge: Strong understanding of billing, disputes, and claims management with hands-on SAP (FSCM/Dispute module).

Analytical & problem-solving skills: Ability to investigate discrepancies and perform root cause analysis effectively.

Attention to detail: Ensures accuracy in claim validation, documentation, and compliance.

Stakeholder collaboration: Ability to work with Sales, Logistics, and Customer Service for timely dispute resolution.

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.