WFM Software Administrator I (MOA Pasay) | Onsite
Posted 21 days ago
Location: MOA Pasay
Work Setup/Shift: Onsite; Shifting Schedule
Responsibilities:
- Customize and manage the workforce management software to align perfectly with our organization's goals
- Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
- Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
- Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
- Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness
Requirements:
- At least 12 months of experience in a workforce management software administrator or similar role
- Must be amenable to start ASAP
- Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
- Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
- Outstanding communication and training expertise to empower call centre agents and supervisors
- Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings
Other open roles at Tasq Staffing Solutions, Inc.(6)
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!
Key team members
Praadhip Sathyan
Luisa Panaligan
Yan Gamba
Erika Anelle D.
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