About FacilityOS

FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

We’re proud to be recognized as one of Canada’s Best Workplaces™ for 2026, based on direct employee feedback—reflecting a culture built on trust, support, and high performance.

If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

As a Business Analyst on our Software Development team, you will play a critical role in bridging the gap between product requirements and technical implementation. You will collaborate closely with product managers, developers, and designers to create the engineering scope breakdown based on the product documentation provided. You will also gather and document technical requirements and ensure that our software solutions meet the highest standards of functionality and user experience.

This role is a hybrid position where you'll be required to come into our office three times a week.

Duties and Responsibilities

• Requirements Gathering: work directly with the Product team to gather functional and non-functional requirements as you work through the technical scoping of a product initiative.

• Analysis & Documentation: Work with product and software development team to elicit, document, and prioritize work packages, ensuring alignment with project goals and objectives.

• Collaboration: Serve as a liaison between product team and the software development team, by translating complex technical concepts into easily understandable language for non-technical stakeholders.

• Perform gap analysis to identify discrepancies between business requirements and current systems.

• Technical Solution Design: Collaborate with the development architects to finalize solution scope, ensuring they meet business needs and comply with technical standards and best practices.

• Project Support: Assist in project planning, scheduling, and resource allocation, providing ongoing support to the development team during spring planning and execution stages.

• Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements within the software development lifecycle.

• Testing: Collaborate with Product and Development teams to plan, coordinate, and participate in User Acceptance Testing (UAT), ensuring delivered solutions meet business needs and quality standards.
  

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, Information Technology, or a related field.

• 3+ years of experience as a Business Analyst, preferably in a SaaS or software development environment.

• Strong understanding of software development methodologies (Agile, Scrum, etc.).

• Proficiency in requirement gathering techniques, use case development, user story creation, and process mapping.

• Experience with tools such as JIRA, Confluence, or similar project management and documentation software.

• Excellent analytical, problem-solving, and critical-thinking skills.

• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

• Knowledge of SQL, data analysis, and reporting tools is a plus.

• Experience in supporting and conducting User Acceptance Testing (UAT), including ongoing test activities, documenting results, and ensuring alignment with product requirements.

Why work at FacilityOS?

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

🩺Comprehensive health coverage

🏠A Hybrid work environment

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

FacilityOS Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in Canada or United States.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans.