Key Account Manager, Long Term Care (West Region)

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X.

About This Role

Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.

SAMs will be responsible for product performance at a territory level and expected to be a disease state expert, product champion and an account specialist. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace.

Job Responsibilities and Duties include, but are not limited to, the following:

• Develop and execute strategic account plans for targeted LTC customers and pharmacy organizations.

• Identify opportunities to expand product utilization and increase market share within accounts.

• Deliver compelling customer engagement activities across both virtual and live settings.

• Build and maintain executive level relationships with key decision makers including:
  • LTC Pharmacy Leadership
  • Medical Directors
  • Consultant pharmacist
  • Health system administrators
  • Behavioral health leadership
  • IDN Stakeholders

• Deliver compelling clinical and business presentations tailored to customer needs.
• Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry- and company-specific legal and regulatory guidelines and policies

• Operate in full compliance with company policies, industry regulations, and healthcare laws.

• Develop strong customer relationships by better understanding the customer’s needs

• Serve as a resource to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials)

• Support education and awareness of market access and reimbursement dynamics, including payer requirements, pharmacy fulfillment processes, patient access programs, and reimbursement tools.

• Communicate territory activity in an accurate and timely manner as directed by management

• Provide feedback to sales and commercial leadership, LTC sales colleagues, marketing, market access, and other internal departments about changing environment and results

• Successfully complete all training classes in a timely manner

• Complete administrative duties in an accurate and timely fashion

• Manage efforts within assigned promotional budget

• Attend medical congresses and society meetings as needed

• Ensure timely access for patients through patient services and savings programs support.

• Overnight travel as indicated by the needs of the business

• Frequent driving, including extended periods of time behind the wheel

• Additional responsibilities as assigned

Qualifications / Requirements

• Bachelor’s degree from an accredited college or university

• 10+ years of top performing pharmaceutical, biotech, healthcare, or LTC account management experience

• Experience managing complex health systems, institutional, or LTC customer relationships

• Strong understanding of reimbursement, formulary access and healthcare delivery systems in the LTC market

• Launch experience strongly preferred

• Must live in the territory's geography

• Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals

• Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment

• Comfortability with uncertainty and high expectations

• Patient support services experience a plus

• Strong digital marketing aptitude

• Strong interpersonal, presentation, and communication skills

• Frequent driving, including extended periods of time behind the wheel
• Prolonged sitting and standing as part of daily job functions
• Ability to lift and carry up to 30lbs regularly