ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. 

### POSITION SUMMARY

Reporting to the Manager, Warehouse, the Assistant Manager, Warehouse Operations oversees the daily execution of Inbound, Outbound, and eCommerce Fulfillment operations within a fast-paced retail distribution environment. This role leads supervisors and frontline associates to drive operational efficiency, maintain service standards, and ensure accurate and timely product flow across all warehouse functions.

The Assistant Manager supports workforce planning, inventory accuracy, safety compliance, workflow optimization, and continuous improvement initiatives while fostering a collaborative, inclusive, and high-performing team culture.

### RESPONSIBILITIES

Oversee daily warehouse operations across Inbound, Outbound, and eCommerce Fulfillment functions

Supervise and support Inbound, Outbound, and eCommerce Fulfillment Supervisors and Warehouse Associates to ensure operational goals and service levels are achieved

Monitor workflow, labor allocation, and productivity across all warehouse functions

Ensure timely receiving, accurate order fulfillment, and on-time shipping performance

Support operational planning to manage fluctuating business demands, peak seasons, and staffing needs

Identify and implement process improvements to increase efficiency, accuracy, and productivity

Coach, mentor, and develop supervisors and frontline staff to support performance and professional growth

Foster a positive, inclusive, and collaborative work environment aligned with organizational values and Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) principles

Support recruitment, onboarding, training, and retention initiatives in partnership with People & Culture or HR teams

Conduct performance conversations, provide feedback, and support corrective action processes as needed

Promote accountability, teamwork, and operational excellence across all functions

Support inventory accuracy and operational integrity through partnership with Inventory Control teams

Monitor order accuracy, fulfillment quality, and customer service standards for both retail and eCommerce operations

Address operational escalations, shipping discrepancies, and workflow challenges in a timely manner

Ensure merchandise handling and storage standards are maintained

Maintain compliance with warehouse safety standards, OSHA regulations, and company policies

Promote a culture of workplace safety and operational accountability

Ensure proper use of warehouse equipment and adherence to operational procedures

Analyze operational metrics including productivity, fulfillment rates, receiving accuracy, and shipping performance

Prepare operational reports and communicate updates to warehouse leadership

Support budgeting, labor planning, and operational forecasting initiatives

### QUALIFICATIONS

3–5 years of warehouse, distribution, retail operations, or fulfillment experience

2+ years of leadership or supervisory experience in a warehouse or logistics environment

Experience overseeing multiple operational functions or teams preferred

Knowledge of warehouse management systems (WMS), inventory systems, and fulfillment operations

Strong leadership, organizational, and problem-solving skills

Knowledge of EHS, OSHA, and warehouse safety practices, including incident prevention, safe equipment use, and compliance with workplace safety standards preferred

Ability to manage multiple priorities in a fast-paced environment

Excellent communication and interpersonal skills

Proficiency in Microsoft Office and operational reporting tools

Forklift certification or ability to obtain certification preferred

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

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MISSION AND VISION

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

VALUES

Our internal and external practices are shaped by the following beliefs and behaviors.

People First: We meet people wherever they are (physically, intellectually, emotionally).

Assistant Manager, Warehouse

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Lucas Museum of Narrative Art