Dental Patient Care Coordinator

Dental Patient Care Coordinator

Practice: Mount Royal Dental
Location: Burlington
Website: https://www.mountroyaldental.com
Role Type: Full-Time
Role Hours: Monday 7:30 a.m. – 1:30 p.m., Tuesday 8:00 a.m. – 5:00 p.m., Wednesday 7:30 a.m. – 5:00 p.m., Thursday 1:30 p.m. – 7:30 p.m., Friday 8:00 a.m. – 5:00 p.m., and one Saturday per month from 9:00 a.m. – 1:00 p.m.

Job Overview

Mount Royal Dental is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Career Growth Opportunity
This role offers an exciting growth pathway into a Treatment Coordinator position. The successful candidate will be cross trained across both Patient Care Coordinator and Treatment Coordinator responsibilities, creating an opportunity to expand clinical coordination and patient case presentation skills while growing within the practice.

Key Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Maintain accurate patient records using Live DDM.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.
• This role will include a combination of front desk and Treatment Coordinator responsibilities, with approximately three days focused on Patient Care Coordinator/front desk duties and two days dedicated to Treatment Coordinator responsibilities and growth development.

Qualifications

• Minimum 1 year of dental or medical administration experience (dental preferred).
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Live DDM is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Practice Name: Mount Royal Dental

Location: Burlington, Ontario

Operatories

• Total Operatories: 10
• Hygiene Operatories: 5
• Dentist (DDS) Operatories: 5

Clinical Team Structure

• Number of Hygienists per Day:
• Monday: 3
• Tuesday: 3
• Wednesday: 5
• Thursday: 3
• Friday: 5
• Saturday: 2
• Specialty Services Offered: Oral surgery and Periodontist services offered twice per month, with GP-provided orthodontic treatment available twice monthly.

Office Environment & Culture

Our team’s goal is to make a lasting impact by promoting health and wellness through education, compassion, and authenticity. We are deeply committed to patient care, prioritizing kindness, respect, and continuous learning in everything we do. We are a fun, supportive team that works closely together in a friendly and collaborative dental office environment.

Technology & Software

• Practice Management Software: Live DDM
• Digital Tools: Fotona LightWalker Laser, Guided Biofilm Therapy (GBT) for hygiene visits, ICON (white spot lesion treatment), Max Assist software, Quicksleeper (painless anesthesia), TRIOS digital scanner, CBCT (3D imaging), digitally guided implants, VELscope oral cancer screening, dental microscopes, snoring appliances

Neighborhood Highlights / Landmarks

Mount Royal Dental is conveniently located just off the highway, making it easily accessible for both staff and patients. The practice is situated in a well-established plaza with free, ample parking, offering a smooth daily commute. The clinic is also proud to be a Reader’s Choice Award winner for the past 10 years, reflecting its strong reputation and long-standing presence in the Burlington community.

Compensation
• Pay Range: $28.00–$30.00 per hour
• Compensation is commensurate with experience and skills.

Ready to Take the Next Step?
If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.