Salesforce Consultant - Experience Cloud

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. 

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Salesforce Consultant – Experience Cloud for our client. to support federal and public sector initiatives. This role blends functional consulting and hands-on configuration, with a strong emphasis on Experience Cloud (portals, user journeys, and digital experiences).

This individual will lead discovery and requirements efforts (50%) while also supporting hands-on configuration and solution delivery (50%). The ideal candidate is a strong communicator and facilitator who can translate business needs into scalable Salesforce solutions.

Responsibilities:

• Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders.
• Prepare and facilitate current-state assessments, process mapping, and future-state design sessions.
• Serve as the primary liaison between business stakeholders and technical teams.
• Translate requirements into user stories, acceptance criteria, and functional designs.
• Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions.
• Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows.
• Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.).
• Support backlog grooming, sprint planning, and Agile delivery activities.
• Validate solutions through demos, prototypes, and stakeholder feedback loops.
• Support User Acceptance Testing (UAT), including test scenario creation and defect triage.
• Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams).
• Ensure compliance with federal security, governance, and data standards.
• Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices.

Requirements

• Bachelor’s degree required
• 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead
• Strong hands-on experience configuring Salesforce Experience Cloud (Communities/Portals)
• Proven ability to lead discovery and translate business needs into configured Salesforce solutions
• Experience designing and delivering customer-facing portals, case management workflows, and digital experiences
• Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud)
• Experience working in Agile or hybrid Agile environments Ability to balance functional consulting with hands-on configuration (not a developer role)
• Experience supporting federal or highly regulated environments preferred Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.)
• Excellent communication, facilitation, and stakeholder management skills
• Must pass pre-employment qualifications of our client.
• Must be able to work EST hours

Benefits

• Work Model – Remote
• Employment Type - Full-time
• Salary - $125,000 - $145,000 per year

• Decision Foundry is an equal opportunity employer and values diversity at our company.