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Senior Application Engineer for Mumbai Location (Local candidate with 5+ Yrs of Exp Looking for)

Posted 22 days ago

OfficeMumbaiSE
Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries.
 
Role: Sr. Production/Application Support Engineer
Location: Egmore, Chennai- 600002
Work from office
### Description:
  • Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production
  • Manage and resolve technical support tickets of L1 & L2
  • Partner with the Business and Vendor team to prioritize support tickets.
  • Write Unix/Linux/Windows commands
  • Facilitate effective and proactive communications with both internal and external customers.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Serve as the technical expert for Banking Application.
  • Manage software upgrades on scheduled dates.
  • Serve as a primary contact for our client's IT department.
  • Troubleshoot network, database, and software problems for client implementations.
  • Configure system settings and options, and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Select, update, and insert SQL queries for generating reports and databases.
  • Data definition, data manipulation, data control, and transactional control
  • Administration, including creating and restoring SQL backups
  • Knowledge of using Command Prompt and its commands.
  • Present technical overview of software applications and technical requirements to clients when planning upgrades.
  • Manage setup of technical environment for hosted clients.
  • Should have knowledge on ITIL process and tools like ServiceNow
  • Work with Help Desk personnel to resolve client installation issues.
  • Regards
    Rajan Paul(Linkedin ID)
    3Pillar Global
     
    Job details
    Workplace
    Office
    Location
    Mumbai
    Experience
    SE

    3Pillar is a leading modern application strategy, design, and engineering firm. Our expertise in product engineering and intelligent computing helps clients execute strategic software development initiatives.

    Key team members

    Jeremy Chan

    Jeremy Chan

    Scott Bleasdell

    Scott Bleasdell

    Sean Morgan

    Sean Morgan

    Michael Detwiler

    Michael Detwiler

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