Assistant General Manager - Shiv Supper Club

Riot Hospitality Group is seeking an experienced and passionate Assistant General Manager (AGM) to help lead our newest venture, Shiv Supper Club! This dynamic venue blends culinary artistry, immersive entertainment, and upscale hospitality, offering a one-of-a-kind guest experience.

In this role, you’ll play a critical role in ensuring seamless daily operations, elevating the overall guest journey, and supporting the General Manager in driving operational excellence, profitability, and team leadership. This is a rare opportunity to help shape a sophisticated new concept from the ground up — where impeccable service meets vibrant energy.

If you thrive in a high-performance environment and are ready to make your mark on the next big thing in fine dining, apply now!

Key Responsibilities:

• Lead Daily Operations: Partner with the General Manager to oversee the day-to-day functioning of the restaurant, ensuring efficient service delivery and a seamless guest experience.
• Support Restaurant Management: Assist with key areas of restaurant operations, including financial performance, strategic planning, staffing, and long-term growth initiatives.
• Handle Administrative Responsibilities: Support administrative functions such as hiring, onboarding, training, scheduling, and performance management to build and maintain a high-performing team.
• Drive Business Performance: Collaborate with the General Manager to meet and exceed revenue goals, optimize operational processes, and elevate overall guest satisfaction.
• Manage Labor & Scheduling: Assist with creating and adjusting schedules to ensure proper shift coverage, while managing labor costs in alignment with business demands.
• Ensure Exceptional Guest Service: Maintain high standards of customer service by addressing guest concerns promptly and professionally, promoting a welcoming and responsive environment.

Requirements

• Strong understanding of restaurant operations, including but not limited to service flow and standards, revenue optimization, and staff development, preferably in a fine-dining or high-end hospitality setting.
• Strong communication and interpersonal skills; proficiency in addressing guest concerns with professionalism and maintaining high customer service standards.
• Capability to handle various responsibilities simultaneously without compromising service quality.
• Ability to lead and manage a diverse team, providing guidance, support, and motivation to enhance performance.
• Ability to use technology for data analysis and reporting to inform operational decisions.
• Ability to analyze sales data to enhance revenue and reduce costs.
• Ability to identify potential issues before they escalate and ensure compliance with operational standards.
• Required food and alcohol certifications.

Benefits

• Tremendous growth opportunities with a thriving company!
• Fun work environment in a sweet location with an amazing and collaborative team!
• Access to medical, dental, vision, life insurance, short-term & long-term disability, voluntary benefits, employee assistance program, and pet insurance
• Paid vacation and sick leave
• Employee discounts at our many venues
• Exclusive access to events, shows, and other happenings

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.