Sales Manager - Strategic Accounts

Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. These customers require structured account strategy, executive-level engagement, and cross-functional collaboration to drive long-term growth. As a Sales Manager within Strategic Accounts, you lead a team of Strategic Key Account Managers and Enterprise Customer Success Managers. Together, you are accountable for retention, expansion, and long-term partnership development across a portfolio of global enterprise customers.

This is a high-impact leadership role. You are responsible for predictable revenue performance, team development, and elevating how we engage with customers at the most senior levels. You lead by combining clarity with empathy, and accountability with trust. You set direction, challenge performance, and create an environment where individuals and teams can operate at their full potential. You are not just managing a team - you are building a high-performing unit capable of leading complex global enterprise partnerships with consistency and strategic impact. You are comfortable operating in ambiguity, creating structure where needed, and balancing short-term commercial outcomes with long-term strategic growth.

What you will do:

• Identify, hire, lead, coach, and develop a high-performing team of Strategic Key Account Managers and Enterprise Customer Success Managers
• Drive predictable revenue performance across renewals and expansion through strong account strategy, forecasting discipline, pipeline quality, and operational rigor
• Own forecasting and risk management, ensuring high accuracy, early risk identification, and clear mitigation plans
• Elevate customer conversations from product usage to business impact, ensuring your team operates confidently and credibly in executive-level engagements
• Coach team members in complex deal strategy, stakeholder mapping, executive engagement, and value-based selling using structured methodologies (e.g. MEDDPICC), while continuously elevating strategic thinking and commercial capability across the team
• Actively engage in selected strategic accounts to support, challenge, and elevate high-impact customer interactions
• Drive cross-functional alignment and influence across Product, Marketing, RevOps, Customer Success, and senior leadership teams to maximize customer value and commercial outcomes
• Build and maintain a strong operating rhythm across the team, including 1:1s, deal reviews, forecasting, and strategic planning
• Set clear performance standards through consistent inspection, candid feedback, and accountability, while fostering ownership and continuous improvement
• Continuously reflect on performance through structured reviews, pattern recognition, and feedback loops

What Success Looks Like

• Your team consistently achieves high net revenue retention through a balance of strong renewals and meaningful expansion, with high forecast accuracy
• Account strategies are clear, structured, and focused on business outcomes and long-term growth
• Team members operate confidently in executive-level conversations
• Risks are identified early, communicated clearly, and managed proactively
• The team demonstrates strong ownership, accountability, and continuous improvement
• You are recognized as a strategic leader who builds both performance and people
• Team members consistently grow in strategic capability, executive engagement, and commercial ownership

How you lead

• Lead with authenticity by building trust through transparency, self-awareness, and consistency
• Balance care and challenge by supporting your team while holding a high bar for performance
• Set clear direction by simplifying complexity, prioritizing effectively, and connecting work to purpose and impact
• Drive results with courage by making decisions, addressing issues early, and challenging the status quo when needed
• Develop high-performing teams by investing in people, creating psychological safety, and enabling growth over time
• Operate with ownership by taking responsibility for outcomes, decisions, and the environment your team operates in

Must-haves for this role

• Proven experience (minimum 5+ years) leading enterprise sales or strategic account management teams in a SaaS environment
• Strong track record of delivering predictable revenue across renewals and expansion
• Deep experience working with complex, multi-stakeholder enterprise accounts
• Strong coaching capability with experience developing high-performing commercial teams
• High business acumen and ability to elevate conversations to executive and strategic levels
• Experience with structured sales methodologies and deal coaching
• Strong analytical capability with the ability to use data to drive performance and decisions
• Excellent communication skills and professional-level English

Not required:

• You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 30 different nationalities!)

Resources we have to support you:

• A strong Sales Management Team to drive strategic projects and initiatives
• Marketing, SalesOps and RevOps to support in analysis and tactics
• Professional toolstack and data gathering services (Intercom, Looker, Hex, Mixpanel, Google PlanHat, Salesforce, SalesLoft)
• Tailored Management Training Programs to develop as a leader