Medical Virtual Assistant | Psychiatry & Mental Health

Medical Virtual Assistant | Psychiatry & Mental Health 

Job Code: [R-SP]

Position Type: Full-Time

Work Setup: Remote

Preferred Candidate Location: Philippines

Schedule: Monday to Friday | 9:00 AM – 5:00 PM EDT

Salary: $5–$6/hour (depending on experience)

Description

We are looking for a reliable and proactive Medical Virtual Assistant to support a psychiatric and mental health practice providing care in Florida. This role is ideal for someone who is organized, tech-savvy, professional in communication, and able to manage multiple responsibilities in a fast-paced healthcare environment.

The Medical Virtual Assistant will play a key role in ensuring smooth day-to-day operations by assisting with administrative and patient coordination tasks. The ideal candidate is quick on their feet, detail-oriented, productive during downtime, and comfortable wearing different hats as needed.

Main Responsibilities:

• Manage inbound phone calls, including answering and routing calls through the business line
• Handle and organize email communications
• Manage provider calendars, appointments, and scheduling coordination
• Coordinate patient scheduling and follow-ups
• Assist with insurance verifications and eligibility checks
• Process prior authorizations as needed
• Support patient care coordination and administrative workflows
• Maintain accurate and organized records
• Perform additional delegated administrative tasks
• Possibly provide basic social media support and content creation when needed

Requirements

• At least 1 year of experience as a Medical Virtual Assistant
• Previous experience in a healthcare or medical administrative role 
• Experience with insurance verification and prior authorizations 
• Experience working in a mental health or psychiatric practice is a plus
• Proficiency with behavioral health platforms such as Grow Therapy, Headway, and Tebra is a plus
• Experience providing basic social media support or content creation is a plus 
• Tech-savvy and comfortable learning new systems and processes
• Highly organized, proactive, and able to multitask effectively
• Must be dependable, productive, and able to work independently

We’re Looking For Someone Who Is:

• Smart, professional, and easy to work with
• Quick to adapt and solve problems independently
• Productive and able to make good use of downtime
• Comfortable handling different types of tasks as needed
• Social media and technology savvy

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.