Receptionist & Sales Support

Position Title: Receptionist/Sales Support

Reports to: Sales Support Team Lead

PRIMARY Responsibilities:

Represent RotoMetrics & Maxcess as the front-line point of contact for customers, callers, & walk-in visitors. Provide administrative support to the Sales Department.

Daily Duties:

• Operate a busy switchboard in a cheerful manner, forwarding calls to the correct team member

• Greet and direct walk-in visitors and staff new to the organization

• Book and manage conference rooms, as needed

• Monitor & distribute Americas CSR emails during CSR absences

• Answer basic customer questions about order status, ship dates, etc

• Execute internal Sales Support requests

• Update the Roto Customer Master upon request: address, name, & other account changes, coordinating as needed with other Maxcess brands

• File, prepare mail, & distribute customer POs

• Promote OneMaxcess brand awareness contributing to all brands under Maxcess International.

• Other duties as assigned to meet departmental and Company objectives.

Minimum Qualifications

• High School diploma or equivalent

• Excellent written and verbal communication skills

• Excellent time management skills and ability to multi-task and prioritize work.

• Basic proficiency in MS Office, particularly Outlook & Excel

• Working knowledge of standard office machines (fax, copier, door buzzer, etc)

• Ability to identify problems and implement or recommend solutions

• Able to work in a Team environment

• Salesforce and/or Oracle experience preferred

Physical Requirements

• Ability to work in a seated position during shift.

• Ability to stand or walk for extended periods delivering orders and supplies.

• Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.

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