For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
Ernest is currently in search of a Client Coordinator (B2B customer service rep) for our division located in Salt Lake City, Utah. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
Client Coordinators (CCs) are non-exempt, full-time employees of Ernest who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses. Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service. CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.
Required Qualifications:
- High School Diploma or General Education Degree (GED)
- Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
- Strong clerical skills, including data entry and document organization
- Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
- Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
- Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
- Highly organized, self-starter, who is detail oriented
- Friendly, professional, helpful, and willing to participate in various company activities
Preferred Qualifications:
- 2+ Years of Customer Service Experience
- Working knowledge of Enterprise Resource Planning (ERP) systems
Work Location: In Person
Pay Range: $24/hr-$26/hr
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
Other open roles at Ernest (6)
Ernest represents high-end European brands based on four pillars : furniture, lighting, architectural products and materials. The showroom is a destination for developers, specifiers, designers, architects and individuals seeking design-focused, residential and commercial furnishings suitable for both indoors and outdoors. Our unique design and our core values of personal responsibility mixed with our down-to-earth attitude set us apart. We strive to provide amazing service and to bring you the coolest products from abroad. The showroom is open to visitors and is located near the Flatiron Building at 255 5th Avenue on the 6th floor. ERNEST BRANDS FURNITURE ● Royal Botania ● Outdoor Furniture *Gold Partner* ○ Extremis ○ Outdoor Furniture ○ Bulo ○ Furniture Design ○ Wildspirit ○ Furniture Design ○ Pedrali ○ Furniture Design LIGHTING ● Delta Light ● Architectural Lighting *Gold Partner* ● Royal Botania ● Outdoor Lighting *Gold Partner* ○ Contardi ○ Outdoor Lighting ○ Coelux ○ Artificial Sunlight ARCHITECTURAL PRODUCTS ● Renson ● Healthy Building, Ventilation, Solar Screens *Gold Partner* ● Argentalu ● Invisible Door Hardware *Gold Partner* ○ Tecnodeck ○ Outdoor WPC Cabanas/Railings ○ Outdoor Wood ○ Concepts; Wood Facade Cladding MATERIALS ○ Limited Edition ○ Rug Design ○ ClayLime ○ Natural Coatings ○ 2tec2 ○ Commercial Flooring ○ Tecnodeck ○ Outdoor WPC Flooring ○ Atmosphère & Bois ○ Ancient/Reclaimed Woods The showroom is also a bright design space available for external events! Contact us to discuss rental opportunities at [email protected]
Key team members
Wini Pannier
Ernest Light
Ernest Collectif
Jenny Leon
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