For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
Client Automation Specialist (Field Service Technician)
Location: Reno, NV
Service Area: 100 Mile radius to Reno
At Ernest, we’re more than a packaging company — we’re problem solvers, innovators, and partners in our clients’ success. We’re looking for a Client Automation Specialist to join our Denver Division, someone who thrives on hands-on technical work, enjoys being on the road, and takes pride in helping clients keep their operations running smoothly.
As a key member of the Ernest team, you’ll be the trusted expert supporting our clients who purchase or lease packaging and warehouse equipment. You’ll install, service, and maintain machinery, diagnose and repair issues, and provide the kind of customer service that keeps clients coming back.
What You’ll Do
- Partner closely with sales reps and customers to provide expert equipment and machinery knowledge.
- Facilitate and oversee installation and start-up of newly sold equipment.
- Provide warranty service and support on equipment sold.
- Train customers on proper care, operation, and maintenance of their equipment.
- Maintain, modify, and repair client equipment as needed.
- Ensure accurate billing for all services performed.
- Maintain organized customer service records for all clients using Ernest equipment.
- Communicate important customer needs or issues to management as discovered during service calls.
- Promote and sell Preventative Maintenance Programs to clients using Ernest equipment.
- Manage the ordering and inventory of spare and replacement parts.
- Stay current with and train on new equipment lines carried by Ernest.
- Maintain and inspect demo equipment, keeping detailed reports for every use.
What You Bring
- Exceptional customer service and communication skills, you’re as comfortable in front of a client as you are behind a toolbox.
- Strong mechanical and electrical aptitude with the ability to troubleshoot effectively.
- Self-motivated and organized; you can prioritize work independently in the field.
- Proven ability to identify and resolve problems quickly, minimizing client downtime.
- Electrical and mechanical experience gained through the U.S. military or equivalent training.
- Ability to source parts from multiple vendors as needed.
- Proficiency in reading equipment and electrical schematics/drawings.
- Skilled in diagnosing and repairing mechanical or electrical issues efficiently.
- Comfortable making equipment recommendations and presentations to clients.
- Adaptable to varied work environments, from warehouse floors to outdoor installations.
- Valid driver’s license with a clean driving record (as required by state or location).
Why Ernest
At Ernest, your work goes beyond machinery, it’s about connection. You’ll be part of a team that believes when one person moves ahead, we all move forward. You’ll have the opportunity to grow your technical skills, build long-term client relationships, and make a real impact every day.
Pay range: $25 - 35/hour DOE
Please learn more about Ernest by watching some of our Youtube videos:
Newest Company Video with Keanu Reeves!
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
Other open roles at Ernest (6)
Ernest represents high-end European brands based on four pillars : furniture, lighting, architectural products and materials. The showroom is a destination for developers, specifiers, designers, architects and individuals seeking design-focused, residential and commercial furnishings suitable for both indoors and outdoors. Our unique design and our core values of personal responsibility mixed with our down-to-earth attitude set us apart. We strive to provide amazing service and to bring you the coolest products from abroad. The showroom is open to visitors and is located near the Flatiron Building at 255 5th Avenue on the 6th floor. ERNEST BRANDS FURNITURE ● Royal Botania ● Outdoor Furniture *Gold Partner* ○ Extremis ○ Outdoor Furniture ○ Bulo ○ Furniture Design ○ Wildspirit ○ Furniture Design ○ Pedrali ○ Furniture Design LIGHTING ● Delta Light ● Architectural Lighting *Gold Partner* ● Royal Botania ● Outdoor Lighting *Gold Partner* ○ Contardi ○ Outdoor Lighting ○ Coelux ○ Artificial Sunlight ARCHITECTURAL PRODUCTS ● Renson ● Healthy Building, Ventilation, Solar Screens *Gold Partner* ● Argentalu ● Invisible Door Hardware *Gold Partner* ○ Tecnodeck ○ Outdoor WPC Cabanas/Railings ○ Outdoor Wood ○ Concepts; Wood Facade Cladding MATERIALS ○ Limited Edition ○ Rug Design ○ ClayLime ○ Natural Coatings ○ 2tec2 ○ Commercial Flooring ○ Tecnodeck ○ Outdoor WPC Flooring ○ Atmosphère & Bois ○ Ancient/Reclaimed Woods The showroom is also a bright design space available for external events! Contact us to discuss rental opportunities at [email protected]
Key team members
Wini Pannier
Ernest Light
Ernest Collectif
Jenny Leon
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