Manager CRM - CDU6 - CDU-101

Qiddiya Investment Company is seeking an analytical and results-driven CRM Manager for our Performance Unit - Sales & Leasing. In this vital role, you will be responsible for managing our Customer Relationship Management (CRM) system, developing strategies to optimize customer engagement, and enhancing sales performance through data-driven insights and effective relationship management.

Key Responsibilities

• Oversee the implementation and management of the CRM system to support sales and leasing operations.
• Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.
• Analyze customer data and sales metrics to identify trends, opportunities, and areas for improvement.
• Collaborate closely with sales, marketing, and leasing teams to support customer outreach and lead conversion initiatives.
• Train and support team members in the use of the CRM system, ensuring consistent and effective utilization.
• Monitor and report on CRM KPIs and performance metrics, providing insights and recommendations for optimization.
• Design and implement customer segmentation strategies to tailor marketing campaigns and improve targeting.
• Stay updated on CRM best practices and emerging technologies to enhance system capabilities and performance.

Requirements

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field.
• 6 - 9 years of experience in CRM management or related roles, preferably within sales or leasing environments.
• Strong analytical skills with proficiency in CRM software (Microsoft Dynamics) and data analytics tools.
• Experience in developing and executing customer engagement strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Detail-oriented with strong organizational and project management skills.
• Ability to work independently and manage multiple projects simultaneously.