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CRM Operations Manager

Posted 3 months ago

OfficeValencia, SpainSE

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We’re looking for a proactive and detail-oriented CRM Operations Manager to support the planning, execution, and maintenance of multi-channel CRM activities across global B2B and B2C brands. This role is ideal for someone with foundational CRM experience and a strong desire to grow their technical, analytical, and operational skills within a fast-paced, data-driven environment.

You will assist in journey execution, segmentation, bonus implementation, data validation, and cross-team collaboration—playing a key role in ensuring campaign accuracy, platform integrity, and optimal performance.

Key Responsibilities:

  • Support the execution of automated journeys, lifecycle flows, and ad-hoc campaigns (email, SMS, push)
  • Kafka Data Monitoring: Use of Coralogix for tracking event flows and troubleshooting data issues
  • Assist in building and updating customer segments
  • Collaborate with the CRM, Product, and Data teams to ensure proper tracking and data flow across platforms
  • Participate in CRM platform operations, including QA, testing, and error monitoring
  • Support bonus and promotion setup using pre-defined logic (deposit amount, expiry, wagering, etc.)
  • Perform regular campaign checks to ensure deliverability, personalization, and targeting accuracy
  • Maintain and organize snippet and template libraries
  • Help troubleshoot journey or bonus execution issues with guidance from senior team members
  • Contribute to reporting and performance insights (e.g., engagement metrics, campaign performance)


Requirements:

  • 1–5 years of experience in CRM, retention, marketing operations, or a similar role
  • Familiarity with CRM platforms (Symplify, Optimove, CustomerIO etc.) is a strong plus
  • Basic understanding of customer lifecycle stages and segmentation principles
  • Comfortable working with data and learning tools like Power BI, Postman, Coralogix or similar
  • Strong attention to detail and structured approach to execution
  • Proactive mindset with a willingness to learn technical processes and automation tools
  • Excellent communication and time management skills
  • Experience in iGaming, eCommerce, or B2B environments

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Job details
Workplace
Office
Location
Valencia, Spain
Experience
SE

Since 2003, Medi Eras professional R&D team is working in the field of research and development of new equipment used in hospitals, educational laboratories and engineering univerties. There is also an innovative management team in full operation to solve customers’ demands and issues on our science supplies and lab equipment products.

Employees
12
Industry
Hospitals and Health Care
Headquarters
Faridabad, Haryana
Founded
2003
Company location
Revenue Estate of Akhsir, Plot no. 134, Faridabad, Haryana 121003, IN
Specialties
Manufacturer, Hospital Management Products, Surgical Goods, Government Authorized, Hospital Furniture, Hospital Consumable, Business Intelligence, Government Tender, Surgical Gown, Surgical Gloves, and Surgical Mask

Key team members

Sunil Nayak

Sunil Nayak

Sandip Kumar Sahu

Sandip Kumar Sahu

S Soubhagya Sahoo

S Soubhagya Sahoo

Dhruv Saha

Dhruv Saha

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