Integration Support Specialist

We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.

With HousingAnywhere, Kamernet, and Studapart under our roof, we’re Europe’s largest student rental platform.

You’ll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.

Join us in empowering students to unlock their potential through a safe, online, rental experience.

We are looking for an Integration Support Specialist to champion the success of our integration partners at HousingAnywhere! You will be assessing the feasibility, onboarding, maintenance, and issue resolution of all our existing and new integration partners.

Your team

You will be joining the Listing and Finding team within the Engineering department. This team is responsible for building and managing the systems that enable partners of HousingAnywhere to connect programmatically and publish their inventory, as well as other components of listing and finding.

Your role

• Facilitate collaboration between partners, account managers and engineering teams through effective prioritization and clear communication.
• Act as the main point of contact for day-to-day integration support requests, managing the Slack channel and requests, ensuring these are visible, well-tracked, and followed through.
• Take ownership and be responsible for ensuring the successful onboarding of all integration partners through clear and regular communication and the diligent gathering of necessary details.
• Investigate integration issues across API and feed-based partners by gathering the right context, checking configurations, reviewing logs and alerts, testing on stage where needed, and identifying whether the issue is caused by setup, partner data, platform behaviour, or a product/engineering defect.
• Identify recurring issues, process gaps, tooling improvements, and opportunities to reduce manual support effort, and collaborate with engineering and Supply stakeholders to turn these into practical improvements.
• Participate in regular alignment with Supply, Account Management, and engineering stakeholders to discuss integration priorities, blockers, partner progress, and operational risks.
• Provide first-line support for Listing and Finding-related operational issues and bug queries, helping to troubleshoot reported problems, gather the right context, reproduce issues where possible, identify whether they are configuration, data, integration, or product-related, and escalate to engineering with clear findings and impact.

Your profile

• Background in Computer Science, Engineering, Information Technology, or a related field, formal education (e.g., MBO, HBO) or equivalent practical experience is acceptable.
• Experience in a technical support, sales engineering, customer support or partner-facing role — ideally in an online marketplace, software environment, or working directly with external partners or B2B customers.
• You have a basic understanding of APIs and software systems, if not, you can adapt quickly to learn.
• You can read logs, troubleshoot common technical issues, and work effectively with engineering teams to resolve them.
• You’re familiar with tools like Jira (or other ticketing systems) and Postman (or similar API tools) — if not, you’re eager to learn and we’ll support you with onboarding.
• You communicate clearly and confidently in spoken and written English.
• Comfortable working with both technical and non-technical people, inside and outside the company.
• Curious, hands-on, and proactive — a go-getter who enjoys solving problems and following through.

What’s in it for you

• Depending on experience and qualifications, the salary range is €41.200 – €49.400 gross per year (based on 40 hours, including Holiday Allowance).
• Unlimited paid holidays, minimum-based not maximum!
• Position based in our Rotterdam office with hybrid working policy (2 office days).
• Flexibility to work remotely for up to 2 months per year!
• 1,000 EUR personal development budget.
• Complete coverage for commuting.
• Personal equipment, including laptop and ergonomic setup.
• Gym membership discount with GoVital or OneFit.
• Dutch/English classes budget.
• Variable pension scheme.
• Diverse international community (46+ nationalities).
• Pet-friendly office in Rotterdam city centre.
• Team-building events and after-work drinks every Friday.

What can you expect from our hiring process? Read more here.