Project Manager

Lyra Technology Group is looking for a full-time Project Manager, to join the team at one of our operating companies in Frisco, TX. The Project Manager is responsible for facilitating the delivery of project services to the client base, coordinating resources to meet deadlines and utilization goals, and communicating with internal teams, clients, and vendors with attention to precision and detail. The position requires excellent communication, administrative, documentation, technical, negotiation, and organizational skills. This role is a leadership role for the project team and will be accountable for the successful outcomes and client satisfaction for the lifecycle of all professional services projects. The PM will be responsible for the successful use of company established project methodology, updating said methodologies where applicable, creating new processes when lacking, and ensuring utilization of systems and tools by all members of the project team.

Your work as the Project Manager includes several components:

• Coordination and management of all booked IT projects, Including:
• Project types:
  • Enterprise IT solutions
  • New Client Onboarding
  • Hardware Configuration, Delivery, and Setup
  • Vendor Coordination
  • Application Development Oversight
• Project intake and kick-off processes
• Project documentation collection and collating
• Scheduling of all project resources
• Coordination with all stakeholders
• Scheduling, preparing for, and conducting project status meetings will all required stakeholders
• Project status monitoring and reporting
• Balancing budgeted vs. actual hours for projects and project phase
• Negotiating, managing, reporting, and billing scope creep and “A Phase” project work
• Monitoring PE time entry including timeliness, quality, and accuracy on all project and phases
• Provide vCIO assistance where required
• Provide team administrative support and management including:
  o Manage the project queue of all running projects and facilitation and delivery of priority and urgent solutions
  o Project backlog awareness and reporting
  o Utilization of current billing processes to ensure accuracy of monthly project billing
  o Managing and maintaining client satisfaction survey system
  o Managing and maintaining new client conversation (onboarding)
  o Prepare for, attend, and chair weekly project team meeting
  o Accountable for managing towards, meeting, and exceeding project team KPI targets
  o Attend weekly 1:1 meeting with Director of Operations; Conduct 1:1’s with direct reports (Project Engineers)
  o Participate in the development and maintenance of company service processes and work flows

Our ideal Project Manager has the following qualifications:

• Bacherlor's degree in Information Technology, Project Management, or a related field.
• Minimum of 3-5 years of working in a Managed Services environment.
• Proven track record of delivering large-scale projects on time and within budget.
• Experience in project management methodologies (e.g., Agile, Waterfall).
• Certifications (Preferred):
  • PMP (Project Management Professional), PRINCE2, or similar certifications.
  • ITIL certification or equivalent.
• Excellent project management skills, with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills to work with diverse teams and clients.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and meet tight deadlines.