At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Associate, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most important mid-market customers.

In this role, you’ll act as a trusted advisor and strategic partner, helping customers unlock the full business value of the Achievers recognition and engagement platform. You’ll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes. Working closely with senior stakeholders, you’ll help design and execute recognition strategies that deliver ROI and support long-term customer retention and growth. If you’re passionate about customer success, energized by technology, and motivated by driving results, this could be the perfect opportunity for you.

### Responsibilities:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies

Establish measurable goals and KPIs for your customer accounts

Track all implementation and post-implementation adoption activities

Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings

Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs

Connect with your customers to update on outstanding queries, reports and campaigns

Manage a revenue pipeline while up-selling and cross-selling within the existing programs

Strategic about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals

Lead customer workshops and training around product updates & new features

Provide regular status reports to stakeholders on progress against established goals and manage account escalations

Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals

Recognize your peers for being awesome!

### Qualifications

2+ years of account management experience at a software/SAAS company

Strong business acumen and proven ability to influence decision makers in various sizes of organizations

Individuals who have completed formal sales training through a recognized program

Proficiency with CRMs such as Salesforce or other force.com platforms

Experience in preparing and delivering presentations targeted to a senior audience

Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience

Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews

Experience managing a sales pipeline and carrying a sales quota

Strong customer-facing skills including expectation management, communication skills, information management

Bachelor’s Degree

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team.

Our customer success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. $75,000 reflects the base salary, based on experience required, skills and market data.

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Customer Success Associate (12-14 month contract)

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