Healthcare Intake/Referral Associate

The company is a leading telehealth provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually, in long-term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company as we execute on our growth plan.

The Healthcare Intake/Referral Associate will need to be an independent worker, detail-oriented, and have a sense of urgency. Additionally, they will have strong organizational habits and must have the ability to meet critical deadlines. The person in this role is responsible for managing the daily patient referral and authorizations process.

*Please note - this position is Hybrid with 5 days a week required for 4-6 weeks, then will transition to 3 days a week required in-office*

ESSENTIAL FUNCTIONS:
• Provide outstanding customer service to all facilities, patients, and patient families
• Patient registration and handling of all intake calls and emails for over 400 facilities across the US
• Process new patient intakes by securing required information and authorizations necessary for treatment
• Verify patient eligibility for insurance reimbursement
• Submit patient information into the Company’s Electronic Health Record System
• Professional image in appearance, words and actions
• Efficiently use payer portals to obtain claim status and authorizations

KNOWLEDGE, SKILLS AND ABILITIES:
• 3 years or more of previous experience in the healthcare industry
• Demonstrated understanding of the medical insurance eligibility verification process
• Knowledge of the medical billing process
• Experience with any medical billing or practice management software
• Intermediate to expert level skills in MS Office and MS Outlook
• Minimum high school diploma or GED

This job description is not inclusive and there may be other tasks and responsibilities that you will perform as required.