Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Reporting to the Customer Support Manager, the Logistics Administrator assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The ideal candidate would be an extremely detail oriented individual who can multi-task and work in a fast paced environment

### As a Logistics Administrator, you will ..

Review customer payments for booked deliveries to ensure sufficient funds are available prior to fulfillment.
Release orders with sufficient funds to the Warehouse team for fulfillment and delivery preparation.
Review orders with exceptions and update order information including delivery addresses, statuses, and related details to support next-day fulfillment readiness.
Assist with customer and third-party pickups by reviewing payment status, stock allocation, and releasing orders to the Warehouse team.
Review and action daily fulfillment dashboards to ensure delivery orders are properly processed and exceptions are addressed in a timely manner.
Update systems to support accurate invoicing of products and completed deliveries.
Create credit notes and assist in resolving invoicing discrepancies and billing issues.
Investigate, reconcile, and resolve serial number discrepancies and inventory-related concerns.
Upload delivery paperwork and supporting documentation into systems accurately and in a timely manner.
Collaborate with Warehouse, Delivery, Credit, Sales Support, and Customer Service teams to resolve operational issues and support daily execution.
Provide timely follow-up and support on delivery and fulfillment exceptions to ensure smooth operational flow.

### We hope you are passionate about...

Working in a fast-paced environment and prioritizing tasks

Collaborating with internal departments to coordinate the delivery process

Problem-solving and handling inter-departmental inquiries and concerns

### The experience we need...

Previous logistics experience an asset

Previous administrative experience an asset

Proficiency with MS Office

Strong attention to detail and the ability to work well under pressure and handle an ever changing workload

Excellent written and verbal communication skills

Detail-oriented

Good organizational skills with the ability to prioritize daily tasks to meet deadlines under pressure

Willingness to work additional time where necessary to ensure that tasks are completed on time

Availability to work any day including Saturdays and Sundays

### Schedule and Compensation

Schedule: 5 days a week (Either Monday to Friday or Tuesday to Saturday)

Salary: $22.65 per hour

### Why Join Trail:

Competitive salary

Generous employee discounts

Career Development Opportunities

Employee Recognition Program

Company events

Fun and dynamic work environment where your strengths and personality shine!

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Logistics Administrator - Delta (0526)

Other open roles at Trail Appliances Ltd.(6)