Senior Business Manager, SiteMinder Pay

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Senior Business Manager, SiteMinder Pay role...

About the Role

SiteMinder Pay is our embedded payment product that enables our customers to seamlessly

process and manage payments without needing to leave the platform. It is a key driver in our

transactional revenue growth and continues to scale towards aggressive growth targets.

The Senior Business Manager, SiteMinder Pay will join the Strategic Operations team, a

team of ambitious and curious growth and analytics experts. They will work closely with the

Senior Director, Metasearch & Pay, to accelerate customer adoption, revenue growth and

new product features. You'll be responsible for the building and optimisation of go-to-market

strategy, business processes and payment adoption flows, partnering cross-functionally to

drive growth and strengthen our payment product's market position.

What you’ll do…

• Own and drive the payment strategy and growth across our platform, focusing on measurable improvements in payment adoption, GMV, and share of wallet across our ~50,000+ hotel portfolio

• Manage and strengthen strategic relationships with key fintech partners including Stripe, driving product roadmap alignment and exploring emerging opportunities in AI-enabled payment flows

• Develop, test and iterate on new growth initiatives beyond business-as-usual operations, identifying untapped opportunities across the merchant journey

• Bring your deep understanding of fintech and payment technologies to surface new opportunities, both from a monetisation as well as product lens

• Partner with key internal stakeholder teams including Product, Engineering, Sales and Customer Support to identify and drive key initiatives for growth

• Collaborate with data analytics teams to identify and monitor key metrics for growth
  

  What you have...

• Background in management consulting and/or growth roles in a high-growth tech environment with at least 4 years of payments/fintech experience

• Proven experience in driving go-to-market programs with strong stakeholder management skills across all levels of leadership

• Strong analytical and communication skills - comfortable both interrogating datasets for insights (accelerating these via AI) as well as communicating these effectively to our senior and executive leadership teams to drive alignment

• Pragmatic, can-do approach to solving problems - comfortable working with unfamiliar concepts, identifying levers that can move the outcome, and working cross-functionally to develop solutions that may not exist yet

• Curious with a growth mindset, combined with ambition and enthusiasm to seek and test opportunities to build value

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement