Junior Production & Design Operations Associate [Part-Time]

Paperless Post is seeking a part-time Junior Production & Design Operations Associate to join our Content Division. In this role, you will be tagging, uploading, and organizing content in our CMS, troubleshooting issues, and making our library searchable and well-merchandised. You will also be involved in preparing finished designs for production — formatting text, applying approved layouts, and creating variations of designs that our in-house designers and partners have already created. If you love systems, organization, tagging taxonomies, and the satisfaction of a well-maintained content library — and you happen to have a good eye that helps you make sound judgment calls on layout and visual consistency — read on.

This position reports directly to our Production Design & Operations Manager and is required to work out of our NYC office 2x per week.

What you’ll do here

Design Operations:

• Upload finished design files to our site through our back-end CMS, and troubleshoot simple technical issues as they come up
• Tag designs and resources so they're correctly categorized, filterable, and well-merchandised across the site, following our tagging strategy and ensuring consistent execution across thousands of assets
• Build and maintain a digital asset management system for our finished designs, including our library of card and flyer resources (backgrounds, backdrops, liners, envelopes, stamps, stickers/motifs, typefaces, text styles, and more)
• Maintain content operations documentation, style guides, and production workflow documentation, with guidance from your manager and Art Director
• Serve as a tooling expert and go-to resource for the production, content, and merch teams as you build expertise in our tools
• Support improving our internal tooling to improve efficiency of the design operations processes
• Identify and advocate for opportunities to improve our internal tools/admin system to improve efficiency of the design operations processes with guidance and support from manager
• Submit and follow up on bug reports, coordinating with product and engineering teams to ensure issues are resolved and tickets are closed
• Assist with QA of build links and new feature functionalities and internal tooling
• Assist with special projects geared at resolving site and admin issues with guidance and support from manager

Production Design:

• Prepare raw art assets for production, format text layouts, and create variations for approved designs from in-house designers and design partners with guidance from manager
• Produce and reformat simple design collections for select design partners

What you bring to the table

• 1-2 years of related experience in content operations, production, digital asset management, or a similar role
• Impeccable attention to detail and thorough organizational skills when working with a large number of files and assets
• Interest in/experience with AI tooling such as Claude and Gemini
• Interest in CMS, tagging, and QA work
• Strong technical mind, able to liaise with P/E teams
• Ability to work independently and be accountable for the accuracy of your work
• Comfort multi-tasking in a fast-paced, deadline-driven environment
• Good visual judgment — ability to flag inconsistencies in layouts across various designs

Tools required:

• Strong command of the Adobe Suite (specifically, Photoshop, Illustrator and InDesign) + Google Suite.

Nice to have:

• Figma, Airtable, and Asana

A little bit about the team

Company-wide, we enjoy an amazing ecosystem of an even gender split and a balance of engineers and designers. Because Paperless Post isn't supported by ad revenue, we can focus our efforts on creating and improving on the ideal version of our platform, product, content, and partnerships for our users.

We are proud that Paperless Post has helped over 220 million people globally connect in the real world since our inception. Paperless Post exists to help all people celebrate all the moments that matter to them. We believe that having a team reflective of the diverse world around us empowers us to create a product that serves everyone. Women, people of color, trans/genderqueer individuals, individuals with disabilities, and veterans are especially encouraged to apply.

AI Usage Note

At Paperless Post, we value Being Resourceful, Progress Over Perfection, and being a Positive Force. Embracing thoughtful AI use is one way we put those values into practice. In our day-to-day work, we encourage teams to thoughtfully use AI tools like Claude, ChatGPT, and Copilot to move faster and think more creatively.

During interviews, our recruiting team may use AI-powered note-taking tools so we can stay focused on the conversation.

However, our interviews are designed to understand each candidate’s individual skills, problem-solving approach, and reasoning in real time. For that reason, unless explicitly requested and/or approved by the recruiting team, AI tools (including but not limited to generative AI assistants such as ChatGPT, Claude, Copilot, etc.) may not be used during any interview sessions, including but not limited to:

-Recruiting phone interviews

-Technical screens

-Live coding challenges

-System design interviews

-Take-home assignments

These conversations are intended to assess your independent thinking and technical depth. If we determine that AI tools were used without disclosure or approval during an interview, it may result in disqualification for the role and removal from the interview process.

We are committed to providing reasonable accommodations. This policy does not apply to approved accessibility or disability accommodations. If you require assistive technology or other support, please let the recruiting team know.

The compensation range for this role is $28/hr USD, with an expectation of ~28 hours per week.