Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

The Opportunity

Recruiting at BetterUp doesn’t scale on effort alone. As our hiring ambition grows, so does the need for the systems, structure, and data that make it consistent, fast, and measurable.

The Talent Operations Lead is the operational backbone of our TA function — and its chief builder. You’ll oversee the infrastructure that makes every recruiter on the team more effective: the automations, AI tooling, ATS workflows, and analytics that turn recruiting chaos into a repeatable, scalable system.

In this role you will partner with the head of talent and talent leads to design how our tools / systems should support the overall interview process, while simultaneously shipping the AI-powered tooling that makes those processes run without friction.

Responsibilities

Tech Leadership & Strategy

Own the recruiting tech stack — adoption, configuration, integrations, and continuous evolution across BetterUp’s current stack including Ashby, LinkedIn Recruiter, Zapier, Guide, Ezra, Slack, etc.

• Work with the Head of Talent to develop and execute on a strategic roadmap for recruiting operations

• Optimize and enable team around recruiting systems including ATS, scheduling and sourcing tools, and Claude that enhance recruiter effectiveness

• Drive full adoption and best-practice usage across all recruiting tools

• Build and maintain integrations between Ashby, Slack, Guide, Claude and Zapier

• Evaluate and recommend new tooling as the team scales — with a bias toward measurable ROI

• Own data hygiene and ATS configuration to ensure clean, reportable pipeline data

• Design recruiting workflows end-to-end with AI embedded where it creates genuine leverage, not just novelty

• Partner with IT, Legal, and InfoSec to establish governance frameworks that enable responsible AI scaling across the recruiting function

Data, Reporting & Insights

Turn recruiting activity into insight — building the dashboards and metrics that give hiring managers and TA leaders real-time visibility.

• Own the TA metrics framework: time-to-fill, funnel conversion, recruiter productivity, hiring manager satisfaction and candidate experience

• Build and maintain pipeline dashboards in Ashby and connected AI tools

• Surface actionable insights from recruiting data — not just reports, but recommendations

• Support headcount planning and forecasting with reliable, auditable data

If you have some or all of the following, please apply:

• 5+ years of experience in talent operations, recruiting operations, or a closely related field

• Demonstrated experience owning or administering an ATS (Ashby, Greenhouse, Lever, or equivalent) at an organizational level

• Experience implementing AI tooling for recruiting teams

• Hands-on experience building and maintaining integrations between HR/TA tools using automation platforms (Zapier, Make, or similar)

• Proficiency with data analysis and reporting — experience building and interpret recruiting metrics dashboards independently

• Working knowledge of LLM APIs, prompt engineering, or AI-augmented workflows in a professional context

• Strong written and verbal communication skills; ability to translate technical workflows into clear guidance for non-technical stakeholders

Technical Depth

• Experience with LLM APIs, prompt engineering, and AI-augmented workflows

• Familiarity with recruiting systems including Ashby, Guide, Ezra, LinkedIn, etc.

• Systems thinker: you consider data flows, failure states, and iteration loops

Recruiting Operations Fluency

• 2+ years as a full-cycle recruiter or sourcer — you’ve felt the pain of broken workflows firsthand

• Deep understanding of what great candidate experience actually requires

• Comfortable owning process design, not just executing within it

• Enough recruiting context to translate hiring manager frustration into a workflow fix without a translator in the room

Builder Mentality

• You ship small, instrument what you build, and iterate based on real usage

• You’ve built point solutions before and know the difference between a quick win and a future liability

• You approach problems user-first: recruiter experience and candidate experience are equally in scope

• When you read a problem statement, you’re already mentally prototyping the solution

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.