HR Business Partner (Patient Support)

What is the job?
We’re scaling fast, doing things differently, and we’re looking for a HR Business Partner who thrives on the creativity, variety, and occasional chaos that comes with startup life.

This is a hands-on, people-first role where you’ll partner closely with our rapidly growing Patient Experience function, supporting managers and teams through a period of significant growth and transformation. You’ll play a key role in shaping the employee experience, building management capability, and helping teams perform at their best in a fast-paced operational environment.

From employee relations and performance support to coaching managers and driving people initiatives, you’ll be right at the heart of the action and a trusted partner to the business.

This role works closely with our UK-based teams and stakeholders, operating onsite with our South African partner, Minpearl, whilst working in alignment with UK business hours.

What will you be doing?

• Partner closely with Team Leads and Managers across the Patient Experience team to provide day-to-day HR support and guidance

• Act as a trusted advisor on people matters including performance management, wellbeing, absence, conduct and employee relations

• Support the full employee lifecycle from induction and probation through to progression and offboarding

• Coach and support managers to lead confidently, effectively and in line with company culture and values

• Work closely with recruitment and onboarding teams to ensure a smooth and positive experience for all new starters

• Support and lead on employee relations matters including investigations, performance concerns, welfare discussions and probation reviews

• Collaborate with the Head of People & Talent on key people initiatives, process improvements and wider People projects

• Help embed and improve key people processes such as engagement surveys, performance check-ins, recognition initiatives and manager development

• Use data, trends and employee feedback to identify opportunities for improvement and proactively solve problems

• Support policy implementation and provide practical HR guidance in line with UK employment law and best practice

• Build strong relationships across operational teams and become a trusted and visible People partner within the business

• Support change, growth and organisational development as the business continues to scale rapidly

What do you need?

• Strong HR generalist or HRBP experience within a fast-paced, high-growth or operational environment

• Experience supporting large frontline or customer-focused teams is highly desirable

• Comfortable working in ambiguity and adapting quickly as priorities evolve

• Confidence handling employee relations matters with a calm, fair and pragmatic approach

• Strong communication and relationship-building skills with the ability to influence and support managers at different levels

• Highly organised with the ability to manage multiple priorities and competing demands

• A proactive, solutions-focused mindset with a willingness to roll up your sleeves and get stuck in

• Self-sufficient and comfortable working remotely whilst collaborating closely with UK-based teams

• Working knowledge of UK employment law is beneficial but not essential

• Experience using HR systems such as HiBob is advantageous but not required

What we offer:

• Medical insurance through KaeloHealth.

• Paid maternity leave for female employees (3months @100% salary) with an option to take a 4th month which would be unpaid but with the ability to claim from the unemployment insurance fund.

• Annual leave of 20 days plus one additional day per year up to 25days.

• Provident Fund with Momentum-employee contribution of minimum 6% per month.

About Us

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.