Hotel Operations Internship

The Role

The Operations Intern role is an on-site learning and support position focused on understanding and contributing to the day-to-day operations of The Maverick by Kasa. As an Operations Intern, you will gain hands-on experience across multiple operational departments, including Hospitality and Housekeeping, while supporting the overall guest experience at the property.

Like many hospitality operations roles, there is no “typical day.” Interns will collaborate with on-site team members and Kasa departments to support hotel operations, guest service, cleanliness standards, and operational efficiency. Daily responsibilities may include assisting with guest check-ins and requests, supporting housekeeping operations, maintaining public spaces, conducting property tours, responding to guest needs, coordinating with operational teams, and learning the systems and processes that drive hotel performance.

This internship is designed to provide exposure to hospitality operations through real-world experience in a fast-paced hotel environment. Schedules may vary based on business needs and can include evenings, weekends, and holidays.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Attributes

• Guest-Centric Mindset: Demonstrates a passion for hospitality and delivering positive guest experiences through attentiveness, professionalism, and care.
• Willingness to Learn: Open to feedback, eager to develop operational knowledge, and motivated to learn multiple aspects of hotel operations.
• Proactive Communicator: Communicates clearly and professionally with guests, team members, and leadership while supporting daily operations.
• Tech Savvy: Comfortable using technology platforms and communication tools to complete operational tasks and support guests.
• Reliable & Consistent: Takes pride in punctuality, accountability, and supporting the team where needed.
• Detail Oriented: Maintains high standards of cleanliness, organization, and operational execution across guest rooms and public areas.
• Adaptable & Hands-On: Thrives in a fast-paced environment and is comfortable supporting both guest-facing and operational responsibilities.
• Team Focused: Works collaboratively with Hospitality and Housekeeping teams to ensure a seamless guest experience.
• Problem Solver: Approaches challenges with a solution-oriented mindset and escalates concerns appropriately when needed.

Required policy information:

• This role requires regular access to reliable transportation to and from work.
• This role may require standing, walking, bending, lifting, and moving items up to 25-50 pounds for extended periods of time.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results

• Role Objective 1: Deliver exceptional guest experiences through operational support and hospitality engagement.
  • Key Initiative: Assist guests professionally through in-person interactions, phone calls, messaging platforms, and operational support.
  • Key Initiative: Support front desk and lobby operations while maintaining a welcoming and service-focused environment.
• Role Objective 2: Support cleanliness and operational excellence throughout the property.
  • Key Initiative: Assist with housekeeping operations, room inspections, laundry support, and public space upkeep.
  • Key Initiative: Identify and report maintenance or operational concerns to help maintain property standards.
• Role Objective 3: Develop operational knowledge across multiple hospitality disciplines.
  • Key Initiative: Gain exposure to hospitality systems, operational processes, and service standards.
  • Key Initiative: Collaborate with cross-functional teams to understand how different operational areas contribute to the guest experience.

About the Team

Be a part of The Maverick by Kasa Operations team, a group passionate about delivering seamless guest experiences and maintaining high operational standards. Our team members come from diverse backgrounds and industries, united by a shared commitment to hospitality, teamwork, and creating memorable stays for every guest. As an Operations Intern, you will work closely with Hospitality and Housekeeping leaders to gain hands-on experience and build a strong foundation in hotel operations.

Please note: This internship position is compensated at an hourly rate of $15/hour.