You will drive the success of our customers. This position works alongside other Customer Success Team members and reports to the Senior Director, Success.
At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting customer success at the heart of our business. A Solution Advisor is integral in this mission and is responsible for providing deep product expertise, training, and consultative support across our customer base and Success Team. This role partners closely with the Customer Success Managers to help customers maximize value from our platform through structured programs, targeted training, and hands-on application guidance.
A Solution Advisor will be responsible for providing product and application expertise to customers through the Orange Buck program, delivering structured guidance and best-practice recommendations. They will participate in customer health checks, supporting Customer Success Managers when advanced or detailed application knowledge is required. The Advisor will assist customers with complex product-related questions to help drive adoption, efficiency, and long-term success.
-
Action assigned Orange Bucks activities
-
Participate and present Learn & Connect webinars
-
Develop and deliver training sessions for customers focused on product functionality, best practices and use cases
-
Create and deliver internal training for the Customer Success Team to strengthen product knowledge and confidence in customer interactions
-
Attend health checks when additional/detailed product knowledge is needed
-
Serve as a subject matter expert on the application, staying current on features, configuration options, and best practices
-
Train internal teams on new features and functionality released as part of product updates
-
Collaborate with Product, Support, and Customer Success teams to ensure consistent messaging and understanding of product capabilities
-
You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform.
-
Ability to translate complex technical concepts into clear, customer-friendly guidance.
-
Excellent communication and presentation skills, with comfort working directly with customers.
-
Experience delivering customer training, workshops, webinars, or professional services engagements.
-
You instill confidence in clients and build strong trust relationships both internally and externally.
-
Collaborative mindset with experience supporting cross-functional teams.
-
You demonstrate excellent responsiveness and professionalism, and you have exceptional written and verbal communication skills.
-
A graduate of a university program in occupational health & safety, industrial hygiene, environmental management or science, occupational health, business administration or computer science or a related program with equivalent work experience.
-
Worked as a Professional Services Consultant for at least 3 years and have managed multiple complex customers.
In the age of AI, outperformers are rethinking how they manage EHS+ — and turning operating risks into competitive advantage. Cority helps organizations see and prevent risks across their operations in real time with best-in-class SaaS and AI that’s secure by design, always controlled by you. CorityOne, the industry’s only AI-powered platform for Converged EHS+, brings together safety, health, environmental, quality, and sustainability to provide a clear view of information your people can trust, automate workflows that make them more impactful, and deliver personalized insights to improve decision-making — from the field to the boardroom. While most solutions respond to risks one at a time, Cority helps prevent them holistically. That’s why outperformers choose us. Built by EHS and sustainability experts for 40 years, Cority is a Leader in both the Verdantix EHS and ESG Green Quadrant Reports — and trusted by more than 1,500 of the most complex organizations worldwide, including Dow, Toyota, and NASA.
Key team members
Dan Timpson
Andrew Ford
Jean-Dominique Rugiero
Karen Marchione
Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.