You will drive the success of our customers. This position works alongside other Customer Success Team members and reports to the Manager, Customer Success.
At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting customer success at the heart of our business.
We are currently looking for a dynamic and motivated individual to join the Cority team. Reporting to the Manager, Customer Success, the Customer Success Manager is responsible for the customer’s overall health, managing the customer success journey and fostering ongoing adoption. This role creates value for the client through the ability to build productive relationships, identify business needs and solve customer problems.
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Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
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Build strong relationships across all customer levels, from end users to IT leaders and senior executives.
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Establish trusted advisor status by understanding customer business goals and strategically positioning solutions to meet their needs.
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Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.
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Monitor health scores and proactively take action to maintain or improve account health.
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Partner with customers to define critical goals and KPIs, and review progress at regular intervals.
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Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.
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Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed.
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Create enthusiasm and momentum with clients to support expansion and long-term engagement.
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Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.
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You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform.
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Environmental knowledge and expertise are an asset for this position
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Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and growth
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Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership
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Strong understanding of customer health metrics, usage data, and success indicators
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Demonstrated ability to identify expansion opportunities through consultative relationship management
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Excellent communication skills — written, verbal, and presentation
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Strong organizational and time management skills, with the ability to manage multiple accounts and priorities
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Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams
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Customer-first mindset with strong problem-solving and conflict-resolution skills
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Ability to build trust and establish credibility with both technical and non-technical stakeholders
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Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment
In the age of AI, outperformers are rethinking how they manage EHS+ — and turning operating risks into competitive advantage. Cority helps organizations see and prevent risks across their operations in real time with best-in-class SaaS and AI that’s secure by design, always controlled by you. CorityOne, the industry’s only AI-powered platform for Converged EHS+, brings together safety, health, environmental, quality, and sustainability to provide a clear view of information your people can trust, automate workflows that make them more impactful, and deliver personalized insights to improve decision-making — from the field to the boardroom. While most solutions respond to risks one at a time, Cority helps prevent them holistically. That’s why outperformers choose us. Built by EHS and sustainability experts for 40 years, Cority is a Leader in both the Verdantix EHS and ESG Green Quadrant Reports — and trusted by more than 1,500 of the most complex organizations worldwide, including Dow, Toyota, and NASA.
Key team members
Dan Timpson
Andrew Ford
Jean-Dominique Rugiero
Karen Marchione
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