The ACL Channel Specialist is responsible for expanding and strengthening a diverse network of external organizations that drive adoption and commercial success of the ACL product line. This commercially focused role blends relationship development, commercial enablement, and revenue acceleration worldwide.

You will support these organizations throughout their customer engagement lifecycle — helping them position ACL effectively, identify opportunities, reinforce product value, and grow their business with ACL. This is a foundational role that lays the groundwork for a scalable external-led growth engine across global markets.

Key Responsibilities

Build, manage, and deepen relationships across a distributed network of external organizations that represent and promote the ACL product line globally.
Drive adoption and commercial performance by supporting these organizations in identifying opportunities, shaping value narratives, and progressing deals to close.
Provide end-to-end commercial support — from opportunity qualification to field-facing guidance — to ensure momentum and alignment.
Develop scalable onboarding, training, and product-readiness programs tailored for external sales and go-to-market teams.
Implement frameworks, workflows, and operational processes that enable consistency, transparency, and visibility across the extended commercial ecosystem.
Track, forecast, and report on externally sourced pipelines and bookings with high accuracy.
Analyze performance signals, market trends, and ecosystem activity to identify expansion opportunities and areas requiring support.
Collaborate with internal teams — including Sales, Product, Finance, and Go-to-Market Operations — to remove friction points and ensure alignment.
Identify and activate growth opportunities in new or underserved regions by equipping new external organizations.
Support the stewardship of the ACL legacy business by ensuring field-facing teams are equipped with messaging, tools, and insights.
Maintain accurate documentation across ecosystem interactions, commercial activities, and performance indicators.
Contribute to playbooks, best practices, and scalable frameworks governing the external commercial ecosystem.
Travel as needed for field enablement sessions, external team meetings, and market engagements.

GDR & Retention Responsibilities

Monitor performance indicators, usage patterns, and adoption signals across the extended commercial ecosystem to proactively reinforce retention andminimize churn risks.
Strengthen Gross Dollar Retention by empowering field-facing teams to articulate ACL’s long-term value, reinforce renewal positioning, and support high-quality account stewardship.
Collaborate with internal teams to identify at-risk revenue segments and deploy targeted retention strategies executed through ecosystem channels.

Required Experience/Skills:

3–5 years of experience in analytics and GRC commercial roles.
Proven track record of meeting or exceeding pipeline and bookings targets.
Strong understanding of indirect commercial models and distributed sales motions.
Excellent communication and influence skills.
Highly organized with ability to manage a global book of business.
Strong analytical skills, including forecasting and performance evaluation.
Technical literacy with analytics, audit, or GRC solutions (ACL preferred).

Preferred Experience/Skills:

Experience designing or scaling indirect commercial programs or frameworks.
Big4 audit experience
Familiarity with legacy product environments.
Experience working across AMS and EMEA markets.
Experience with Salesforce or similar CRM systems.

#LI-SM1

#LI-Hybrid

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights.}

Senior Partner Sales Specialist

Want to see the full job description?

Job details

Diligent Corporation