Sr. Associate Operations Specialist - 11530

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

Drive the order form execution process for EMEA/APAC based deals, working with and directly supporting the deal desk organization

Support order management team with Salesforce operations including but not limited to opportunity auditing, contract documentation, and CPQ data management

Ensure proper revenue documentation is obtained and attached for all closed / won Salesforce opportunities in a timely manner

Support customer provisioning process to ensure correct products are delivered to the customer in a timely manner

Support andde analyze acquisition / integrations for provisioning, CPQ / entitlement tracking, and overall order management process

Partner with internal stakeholders and business application team on future improvements for  back-office operations and reporting processes

Support “ad-hoc” operations related projects and analysis as deemed necessary by supporting manager / operations team

Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness

Support the customer instance decommissioning process to ensure timely and accurate removal of services in accordance with internal policies and customer requirements.

4+ years experience in business operations or financial analysis

Ability to think outside the box, with a keen focus on operational efficiency.

Experience with standard software tools (Office, Google Suite, Salesforce, etc). Emphasis on Microsoft Excel

Highly productive and proactive with minimal oversight.

Exceptional analytical and quantitative skills.

Ability to communicate effectively between all levels within the organization. 

Hands-on: willingness to roll up your sleeves on all projects regardless of scope.

Great communication skills, ability to work with employees based in the US

Salesforce - Proficient user

Microsoft Excel – Expert user

Google Mail – Proficient user

Google Drive - Proficient user

Methodical – orderly or systematic in thought and behavior

Investigative – ability to quickly and accurately research unknown accounts, using context clues and information available online to identify accurate account details

Analytical – ability to analyze significant amounts of information with attention to detail and a high level of accuracy

Perpetual – capability to work on a repetitive task for a long period of time without compromising quality of work

Ability to work cross functionally to achieve a desired result or project goal

Experience managing multiple projects simultaneously without compromising the quality of the deliverable

Background supporting finance projects and the ability to be detail oriented on a repetitive basis

Understanding of process maps and ability create process documentation to ensure cross functional training

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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