About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Vitam, Flora, Becel, ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business.

Global-branded food champion Flora Food Group offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.

Location: Heraklion, Crete

About the Position

We’re currently looking for a Customer Management Specialist based in Heraklion, Crete to join our fantastic team!

In this key role, you’ll be responsible for managing a portfolio of clients, including one of the largest retail chains in the area. Your daily routine will include visiting existing customers and actively seeking new business opportunities.

To succeed, you’ll negotiate contracts, act as the link between our company and the customer, and analyze sales data to plan your visits effectively - daily, monthly, and quarterly.

You’ll work toward both quantitative and qualitative targets, ensuring our brands are well represented in stores according to marketing guidelines. You’ll also handle customer inquiries regarding products, pricing, availability, and payment terms.

You’ll be responsible for preparing and submitting sales contracts and keeping accurate client records. Additionally, you’ll present quarterly reports and share results for your area of responsibility.

Key Accountabilities

Visits current and potential clients to develop new cooperation and agreements (accounts in Creta & Rhodes)
Negotiates and liaises between customer and company
Analyzes sales data per customer and prepares and executes daily/monthly/quarterly visitation plan to achieve quantitative and qualitative targets
Promotes and improves our brands instore visibility according to marketing guidelines
Answers customer questions about credit terms, products, prices, and availability
Prepares and submits sales contracts and maintains client records
Presents quarterly reports and results for his/her area of responsibility

Candidate Profile

Bachelor’s Degree in Economics / Business Administration or any equivalent
At Least 2 years of experience in Sales preferably within FMCG sector
Experience working with retail chain clients is a strong advantage.
Good command of English language
Good knowledge of MS-Office
You’re passionate about sales and have excellent communication and negotiation skills.
You’re customer-focused, results-driven, accountable, and a natural problem solver.
You thrive in a dynamic environment and can easily adapt to change.
A valid driver’s license is required.
Mobility – you’re open for periodical travels across the region

What’s next

If this position sounds interesting, please hit the apply button now!

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.

Customer Management Specialist

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