At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP Labs is the research and hardware validation arm of WHOOP, focused on conducting user research to validate next-generation features, experiences, and technology.

WHOOP is hiring a Senior Human Factors Researcher, Design Research to lead end-to-end research initiatives focused on physical product interactions and usability. In this role, you will partner closely with cross-functional teams across Industrial Design, Engineering, Product, and Research to inform product strategy and validate design decisions throughout the product development lifecycle. You will play a critical role in shaping intuitive, high-quality member experiences by translating human-centered insights into actionable recommendations for hardware and software products alike.

Candidates must be prepared to work in person at WHOOP Labs in Boston, MA five days per week.

### RESPONSIBILITIES:

Own end-to-end design research for hardware programs, including early-stage requirements generation, color/material/finish evaluation, prototype exploration, and competitive benchmarking

Design, execute, and synthesize usability and human factors studies focused on physical product interactions across the product lifecycle

Lead reporting and communication of research insights with a focus on hardware design, usability, and member experience

Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts

Prioritize research opportunities and findings in a cross-functional environment, partnering closely with Industrial Design, Engineering, Product Management, and other stakeholders

Proactively identify and conduct research that informs decision-making for both individual contributors and leadership teams

Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts

### QUALIFICATIONS:

Bachelor’s or Master’s degree in Industrial Design, User Experience, Human-Computer Interaction (HCI), Human Factors, Psychology, Design Research, or a related field

3–5 years of experience conducting product research in an applied research, human factors, usability, or user-centered design environment

Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences

Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions

Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership

Working knowledge of research operations, data management systems, and productivity tools including Google Workspace

Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment

Experience working directly with study participants or customers in research, service, or participant-facing environments is a plus

Professional, collaborative, and proactive approach to cross-functional partnership

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $90,000 - $130,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

Senior Human Factors Researcher, Design Research

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