Associate Authentication Analyst

Job summary

DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.

What you will do

• Project a professional company image through phone, chat and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research customer organizations and verify organization contact details online.
• Answer pre-sales and customer inquiries via phone, email, and live chat.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
• Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

What you will have

• High School Diploma or equivalent.
• 1+ year of experience in customer service.
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills.
• Proficient knowledge of Microsoft products and other applicable software or applications.
• Detailed-oriented with excellent organization skills.
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds.

Nice to have

• Bachelors degree in IT, Computer Science, or other technical degree.
• 2+ years of experience in a customer service role within the tech industry.
• Excellent knowledge of Microsoft products and other applicable software or applications.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce.