Social Media Manager (AXS)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our new Social Media Manager will be responsible for leading AXS's social media presence through both strategy and hands-on execution, with a focus on culturally relevant, fan-first content. The Social Media Manager will oversee day-to-day channel management, ensuring content is timely, engaging, and optimized for performance. This role will create and publish social-first content, including concepting, shooting, and editing particularly short-form video while leveraging knowledge of platform trends and best practices. The role will also engage directly with online communities to build meaningful connections with fans. This role will collaborate with international social teams as a subject matter expert, sharing insights and best practices to support global alignment. The role will also contribute to influencer and creator marketing efforts and support campaigns within the live entertainment space.

What Will You Do?

• Manage the North America social media strategy across key platforms (Instagram, TikTok, X, Facebook, LinkedIn), aligning channel approach with broader business, marketing, and brand objectives.
• Lead the development and execution of integrated social campaigns that support ticket sales, partnerships, and brand initiatives, ensuring social is effectively leveraged as a core marketing channel.
• Develop and oversee content strategy and editorial planning, balancing always-on programming, campaign support, and real-time, trend-driven content opportunities.
• Concept, produce, and optimize social-first content (including short-form video), ensuring creative output is platform-native, high-performing, and aligned with audience behavior and cultural trends.
• Exercise real-time judgment in managing high-visibility social interactions, including community engagement, brand voice management, and escalation of sensitive or reputational risks.
• Analyze performance data and translate insights into actionable strategies that improve engagement, audience growth, and conversion, partnering cross-functionally to inform broader marketing decisions.
• Serve as a subject matter expert for social media, advising internal stakeholders and international teams on best practices, platform trends, and strategic opportunities.
• Drive cross-functional alignment with marketing, partnerships, communications, and creative teams to ensure cohesive messaging and maximize campaign impact.

What Will You Bring?

• BA/BS Degree (4-year) Marketing, Communications, related field
• 5+ years of experience creating content in fast-paced, culturally relevant environments such as entertainment, music, sports, or media brands or within an agency is strongly preferred.
• Strong knowledge of major social media platforms (Instagram, TikTok, X, Facebook, LinkedIn), including best practices, algorithms, and emerging features.
• Deep understanding of social-first content, particularly short-form video, and what drives engagement across platforms.
• Skilled in content creation, including concepting, shooting, and editing using tools such as Adobe Creative Suite, Canva, or native platform tools.
• Excellent copywriting skills, with the ability to adapt tone and voice across platforms and audiences.
• Strong community management skills, including the ability to engage thoughtfully with fans and navigate sensitive or high-visibility interactions with sound judgment.
• Ability to analyze social performance data and translate insights into actionable recommendations in partnership with analytics team.
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate effectively across cross-functional teams, including marketing, creative, and partnerships.
• Strong awareness of cultural trends, internet behavior, and the evolving social media landscape.
• Self-starter with the ability to take ownership, move quickly, and adapt to changing priorities.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $80,000-$90,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual Talent Acquisition interview
• Stage 2: 30-45 min virtual Hiring Manager interview
• Stage 3: 45-min virtual Team Lead interview
• Stage 4: Two 1-hour Peer Interviews

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.