Operations Intern - BlaBlaCar Daily

About BlaBlaCar Daily

We’re looking for people to join our journey on BlaBlaCar Daily.

We are an independent business unit growing fast following the acquisition of Klaxit in March 2023. We are about 100 people working together to build the best commute carpooling solution. We are actively developing and testing the product in France, Belgium and Switzerland with thousands of daily carpoolers.

Your Mission

We are looking for an Operations Intern to join our team to help streamline and harmonize processes across our B2B and B2G business units. Your mission is to support our clients in the implementation of our solution, ensure the growth of carpooling journeys, and maintain the sustainability of BlaBlaCar Daily as a transport solution.

You will be reporting to Marie Vanhille (Operations Manager) and working under the direction of Thibault Gesland (Director of Synergie). You will be part of a collaborative environment focused on operational excellence.

Your Responsibilities

B2B Support 

• Manage customer relations by addressing around 100 emails monthly regarding non-contractual subjects
• Ensure consistency in service levels between B2B and B2G business units.
• Listen to client needs and help them interpret operational reports.

Salesforce & Territory Management

• Maintain the database within Salesforce.
• Redirect clients to the relevant local authority territory pages.
• Identify and inform the B2B Sales team of potential business opportunities.

Operational Lifecycle & Support

• Manage the launch process for new clients, including sending communication kits and necessary elements.
• Handle access management, including cutting access and sending notification emails when licenses expire.
• Provide assistance to the Ops team during peak periods, including preparation in COPIL meetings.

Long-term Projects

• Dail’IA Project: Participate in the development of our AI tool by suggesting improvements and maintaining the knowledge base.
• "Carenage" (Maintenance): Audit and clean up Drive folders and Salesforce records (ensuring communication kits and contacts are up to date).
• Toolbox: Regular updates of the operational "Boîte à outils."

Your Qualifications

• Excellent level of French and full working proficiency in English.
• Strong organizational and prioritization skills.
• Ability to take ownership and align with business priorities.
• Thriving in a collaborative, fast-growing, and innovative environment.
• Nice to have: Previous experience with Salesforce.
• Mandatory: You must have an internship agreement from your school or university.

What We Offer

• Hybrid working mode.
• One holiday per month.
• Local meal plan policy (Swile card).
• 50% transportation paid (Forfait Mobilité Durable).
• Free unlimited carpooling and bus rides.
• Mental health support through Moka.care
• 1 day off per year to test our product

Interested in joining the ride?

• A 45-minute video call with Marie Vanhille to get to know you